Bilingual Patient Access & Front Desk Specialist

1106 Portercare Adventist Health System; United States; On-site; USD 28,000 - 44,000; Part time

Job summary

AdventHealth in Louisville, CO is seeking a PRN Financial Counselor to support post-care financial planning with accurate assessments and efficient cash handling. The role requires knowledge of eligibility, pre-certifications, and demographic verification, with adherence to HIPAA.

The position uses Cerner and Microsoft tools, and welcomes bilingual English/Spanish applicants. It is a daytime PRN role prioritizing compassionate patient service in a faith-based health system.

Qualifications

• Understanding HIPAA rules and ability to discuss confidential information
• Working knowledge of Microsoft Office and database programs
• Ability to operate general office machines
• Ability to perform multiple tasks and stay organized
• Excellent English communication (verbal and written)
• Ability to adapt to changing hospital needs
• Attention to detail in procedures
• Knowledge of Cerner systems
• Basic medical terminology
• Exposure to insurance benefits details
• Bilingual English/Spanish

Responsibilities

• Ensures all financial assessments, eligibility, and benefits memos are clear and updated to support post-care needs.
• Performs cashiering functions, such as daily batching and cash reconciliation, with accuracy.
• Ensures authorizations and pre-certifications are correct to avoid rejections.
• Maintains knowledge of online eligibility and pre-certification tools.
• Monitors patient tracking boards to identify patients needing registration.
• Reviews collection reports timely as assigned by leadership.
• Meets upfront collection goals to protect AdventHealth's financial standing.
• Creates accurate good faith estimates to maximize upfront cash collections.
• Identifies patients, verifies armband and demographics, and secures required forms.
• Facilitates timely discharge and maximizes reimbursement.
• Works with patient accounts on insurance identification and required protocols.
• Registers patients for services with accuracy and compliance.
• Other duties as assigned.

Skills

HIPAA compliance

Microsoft Office

Medical terminology

Bilingual EN/ES

Customer service

Attention to detail

Education

Associate degree in Health Services Administration

Tools

Cerner

Job description

AdventHealth in Louisville, CO is seeking a PRN Financial Counselor to support post-care financial planning with accurate assessments and efficient cash handling. The role requires knowledge of eligibility, pre-certifications, and demographic verification, with adherence to HIPAA.

The position uses Cerner and Microsoft tools, and welcomes bilingual English/Spanish applicants. It is a daytime PRN role prioritizing compassionate patient service in a faith-based health system.