Bilingual Parts Specialist: Customer Service + Repairs

O'Reilly Auto Parts; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k plan with employer contributions

Medical, dental, vision insurance

Paid time off

Job summary

O’Reilly Auto Parts in Houston, TX is seeking a Parts Specialist to provide outstanding service to retail and installer customers. You will greet customers, help select merchandise, process transactions, and support store management in daily tasks.

Responsibilities include handling calls, stocking shelves, performing returns, and assisting with in-store services such as battery tests and wipers. Bilingual candidates encouraged to apply; opportunities for career growth.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs and policies.
• Greet customers and assist in selecting merchandise.
• Assist managers and installers with professional customers as needed.
• Answer store calls and lookup parts, quote prices, and upsell items.
• Handle cash, checks, and credit card transactions securely.
• Process exchanges/returns per policy and resolve customer issues.
• Assist with stock, planogram updates, and routine store tasks.
• Perform in-store services (e.g., wipers, batteries) as trained.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O’Reilly Auto Parts in Houston, TX is seeking a Parts Specialist to provide outstanding service to retail and installer customers. You will greet customers, help select merchandise, process transactions, and support store management in daily tasks.

Responsibilities include handling calls, stocking shelves, performing returns, and assisting with in-store services such as battery tests and wipers. Bilingual candidates encouraged to apply; opportunities for career growth.