Bilingual Part-Time Physical Therapy Tech – Patient Support

Therapy Partners Group; Milpitas (CA); On-site; USD 22,000 - 29,000; Part time

Job summary

Silver Creek Physical Therapy, a member of Therapy Partners Group, is seeking a part-time Physical Therapy Technician for our Milpitas location. Schedule: Mondays and Fridays 7:30am–10:30am, with potential for more hours based on clinic needs.

You will prepare treatment rooms, assist patients, manage front desk tasks, collect co-pays, and help with scheduling while supporting our therapists and delivering a five-star patient experience. Bilingual English/Spanish preferred.

Qualifications

• Education: High School diploma or equivalent; college degree in related health field preferred.
• Experience: Prior experience in customer service.
• Bilingual in English and Spanish required.

Responsibilities

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.).
• Does laundry, maintaining an ample supply of clean linens.
• Under direct supervision of and with co-signature by, records daily notes.
• Provides information to patients by answering questions and requests.
• Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Ensures operation of physical therapy equipment by completing preventive maintenance requirements.
• Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering.
• Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, is a team player.
• Collects garbage at the end of each working day.
• Reports any issues needing resolution to Physical Therapists.
• Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed.
• Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
• Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
• Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
• During uncovered hours at front desk, occasionally provides support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately.
• Other duties as assigned.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Team player

Organization

Active listening

Education

High School diploma or equivalent

College degree in related health field preferred

Tools

Microsoft Office

Raintree PMS

Job description

Silver Creek Physical Therapy, a member of Therapy Partners Group, is seeking a part-time Physical Therapy Technician for our Milpitas location. Schedule: Mondays and Fridays 7:30am–10:30am, with potential for more hours based on clinic needs.

You will prepare treatment rooms, assist patients, manage front desk tasks, collect co-pays, and help with scheduling while supporting our therapists and delivering a five-star patient experience. Bilingual English/Spanish preferred.