Bilingual Paint Store Customer Service Specialist

Sherwin-Williams; Janesville (WI); On-site; USD 20,480 - 29,168; Full time

Job summary

Sherwin-Williams in Janesville, WI is seeking a Customer Service Specialist to work at stores within a 15 mile radius of Store #3190. This full-time role starts at $18.02 per hour, with pay based on relevant experience.

You will assist customers, promote products, and help maintain high store standards, while handling transactions and supporting deliveries as needed. The position requires English and Spanish communication, a valid driver’s license, and the ability to lift up to 50 lbs.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must read, write, comprehend, and communicate in English; Spanish proficiency required.
• Must have a valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Able to work evenings and weekends.
• Internal to Sherwin-Williams: meets expectations rating and HR Cloud eLearning completion.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and according to policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull products from the floor or warehouse; tint and mix as needed.
• Stock shelves and set up displays; keep store equipment clean.
• Assist in deliveries as needed; maintain in-stock areas.
• Remain knowledgeable on products and discuss options; comply with inventory control.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Driver's license

Physical lifting ability

Evenings/weekends availability

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams in Janesville, WI is seeking a Customer Service Specialist to work at stores within a 15 mile radius of Store #3190. This full-time role starts at $18.02 per hour, with pay based on relevant experience.

You will assist customers, promote products, and help maintain high store standards, while handling transactions and supporting deliveries as needed. The position requires English and Spanish communication, a valid driver’s license, and the ability to lift up to 50 lbs.