Bilingual Paint & Customer Service Specialist

Sherwin-Williams Co.; Watertown (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

Sherwin-Williams Co. in Watertown, WI is seeking a Part-Time Customer Service Specialist for Store #3285. You will assist customers, answer questions about products, and help them select solutions to meet their needs.

The role emphasizes delivering excellent service while supporting store sales goals. Responsibilities include processing transactions, stocking shelves, tinting and mixing, and maintaining product displays.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have a rating of at least 'meets expectations' on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all required HR Cloud eLearning courses for your current position.
• High School diploma or GED.
• Experience in delivery, retail, or customer service (1 year min).
• Experience selling paint and related products.
• Experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

English

Spanish

Cash handling

Teamwork

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Delivery truck loading equipment

Job description

Sherwin-Williams Co. in Watertown, WI is seeking a Part-Time Customer Service Specialist for Store #3285. You will assist customers, answer questions about products, and help them select solutions to meet their needs.

The role emphasizes delivering excellent service while supporting store sales goals. Responsibilities include processing transactions, stocking shelves, tinting and mixing, and maintaining product displays.