Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Suwanee (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers, answer questions about products, and drive sales while maintaining high store standards.

Responsibilities include resolving customer concerns, processing transactions, stocking displays, and supporting deliveries. The role requires 18+ years, legal work status, English and Spanish proficiency, and the ability to lift up to 70 lbs. This is an on-site position in Suwanee, GA.

Qualifications

• Must be at least eighteen years of age.
• Legally authorized to work without sponsorship now or in the future.
• Able to read, write, comprehend, and communicate in English.
• Able to read, write, comprehend, and communicate in Spanish.
• Valid, unrestricted Driver's License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employees: must have a 'meets expectations' rating on recent appraisal.
• Must have completed HR Cloud eLearning courses required for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Cash handling

Stock management

Delivery coordination

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers, answer questions about products, and drive sales while maintaining high store standards.

Responsibilities include resolving customer concerns, processing transactions, stocking displays, and supporting deliveries. The role requires 18+ years, legal work status, English and Spanish proficiency, and the ability to lift up to 70 lbs. This is an on-site position in Suwanee, GA.