Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; New Braunfels (TX); On-site; USD 31,000 - 40,000; Full time

Job summary

The Sherwin-Williams Company in New Braunfels, TX seeks a Customer Service Specialist to assist customers in person and by phone, recommend products, and drive sales while delivering exceptional service.

You will promote product knowledge, maintain displays, manage stock and assist with deliveries as needed. Fluency in English and Spanish, plus the ability to lift 50 lbs, are required.

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to lift up to 50 lbs and stand for long periods.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Bilingual English/Spanish

Customer service

Sales

Cash handling

Stock management

Product knowledge

Education

High School diploma or GED

Driver's license

Tools

Tinting equipment

Job description

The Sherwin-Williams Company in New Braunfels, TX seeks a Customer Service Specialist to assist customers in person and by phone, recommend products, and drive sales while delivering exceptional service.

You will promote product knowledge, maintain displays, manage stock and assist with deliveries as needed. Fluency in English and Spanish, plus the ability to lift 50 lbs, are required.