Bilingual Paint & Customer Service Pro

Sherwin-Williams; Charlotte (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Sherwin-Williams in Charlotte, NC is seeking a Customer Service Specialist to work at stores within a 20 mile radius. You will assist customers in person and by phone, present products, and help meet sales goals while maintaining high standards and product knowledge.

Role involves cash handling and occasional deliveries; must be 18+, have a valid driver's license, and be able to lift up to 50–70 lbs. The position requires English and Spanish proficiency and flexibility for evenings/weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Bilingual English/Spanish

Driver's license

Lifting 50 lbs

Evenings/weekends

Education

High School Diploma or GED

Tools

Tinting equipment operation

Stockroom procedures

Job description

Sherwin-Williams in Charlotte, NC is seeking a Customer Service Specialist to work at stores within a 20 mile radius. You will assist customers in person and by phone, present products, and help meet sales goals while maintaining high standards and product knowledge.

Role involves cash handling and occasional deliveries; must be 18+, have a valid driver's license, and be able to lift up to 50–70 lbs. The position requires English and Spanish proficiency and flexibility for evenings/weekends.