Bilingual Paint & Customer Experience Specialist

Sherwin-Williams; Town of Penfield (NY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental and vision coverage

Flexible Spending Accounts (FSAs)

Disability coverage

Security

Retirement and saving benefits

Generous time away from work package

Personal leave

Paid parental leave

Medical leave

Vacation

Holidays

Job summary

Sherwin-Williams Penfield store seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will handle in-store and phone inquiries, process sales, and help maintain the store's high visual standards.

The role emphasizes delivering excellent service, meeting sales goals, handling transactions accurately, stocking shelves, and staying informed about product features.

Qualifications

• Must have at least a high school diploma or GED.
• Excellent customer service and communication skills.
• Ability to speak English; bilingual Spanish helpful; ability to lift up to 70 lbs.
• Willingness to work evenings/weekends as needed.

Responsibilities

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Process sales transactions accurately and according to store policies.
• Maintain in-stock and presentable condition of assigned areas and stock shelves.
• Tint and mix products, as needed, and assist in deliveries as required.
• Build trust with wholesale and retail customers and help meet sales goals.

Skills

Customer service

Sales

Communication

Education

High School diploma or GED

Tools

Tinting equipment

POS system

Job description

Sherwin-Williams Penfield store seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will handle in-store and phone inquiries, process sales, and help maintain the store's high visual standards.

The role emphasizes delivering excellent service, meeting sales goals, handling transactions accurately, stocking shelves, and staying informed about product features.