Bilingual Paints & Coatings Customer Support Specialist

Sherwin Williams; Kansas City (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Qualifications

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues in both English and Spanish.

Responsibilities

• Engage customers in-store and by phone to provide guidance.
• Assist with sales transactions, returns, and issue resolution.
• Collaborate with store team to support operations and inventory checks.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.