Bilingual Operations Supervisor — 24/7 Team Lead

Kaizen Lab Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Kaizen Lab Inc. is seeking a capable supervisor to direct, train, and manage a team with a focus on performance and quality. The role requires strong leadership, the ability to think strategically, and a professional approach to daily operations across multiple sites.

Ideal candidates will be bilingual in Spanish and fluent in English, comfortable with on-call duties, and capable of maintaining team morale while meeting organizational goals in a dynamic environment.

Qualifications

• Experience directing and training a team.
• Ability to communicate clearly and handle critical situations.
• Bilingual Spanish required; English fluency required.
• Self-starter with multitasking and adaptability.
• Proven leadership in fast-paced environments.

Responsibilities

• Drive the team to meet daily and weekly performance standards.
• Strengthen team culture by modeling aptitude, effectiveness, and professionalism.
• Communicate effectively and solve critical situations.
• Be on call for emergencies or assistance 24/7.
• Visit sites and supervise shifts to ensure coverage and safety.

Skills

Leadership

Team management

Communication

Bilingual Spanish

Problem solving

Job description

Kaizen Lab Inc. is seeking a capable supervisor to direct, train, and manage a team with a focus on performance and quality. The role requires strong leadership, the ability to think strategically, and a professional approach to daily operations across multiple sites.

Ideal candidates will be bilingual in Spanish and fluent in English, comfortable with on-call duties, and capable of maintaining team morale while meeting organizational goals in a dynamic environment.