Bilingual Operations Manager

CrossCountry Mortgage, LLC; Rockville, Northern (MD, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC, located on-site in Rockville, MD, is seeking a Bilingual Operations Manager to oversee the loan process from application to close. The role partners with internal teams and external clients to qualify and process loan files, ensuring accurate data and timely approvals.

You will verify employment, review funding packages, and assist with closing documentation, while coordinating with the Loan Officer Assistant and other staff on orders and services.

Qualifications

• Fluency in Spanish and English to communicate with internal and external customers.
• High school diploma or equivalent.
• At least 2 years’ mortgage or lending experience as Underwriter, Processor, or Originator.
• Operations management experience preferred.
• Experience using Microsoft Office; Ellie Mae Encompass experience preferred.

Responsibilities

• Oversee loan process from initial application to close.
• Coordinate with internal teams and external clients in processing loans.
• Verify employment, review funding packages, and assist with closing documentation.
• Assist with various loan assignments and special projects as needed.
• Provide Branch Manager with regular updates and reports on pipeline status.
• Collaborate with processors, underwriters, closers, and post-closers to ensure timely processing.

Skills

Bilingual

Spanish

English

MS Office

Mortgage experience

Underwriting experience

Processing experience

Operations management

Education

High school diploma

Tools

Encompass

Excel

Outlook

Word

Job description

## Bilingual Operations ManagerApply: On-site: LC11693 - 7361 Calhoun Place, Rockville, MD: Full time: Posted Today: JR03641CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.**A culture where you can grow!** CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.**Position Overview:** The Bilingual Operations Manager will oversee the loan process from initial application to close of file. The Bilingual Operations Manager will partner with internal team members and external clients in qualifying and processing of loan files. A successful analysis is accomplished by completing a basic review of loan files submitted to operations, completing verification of employment, reviewing executed funding packages, assisting in the completion of closing documentation, assisting with various loan assignments, and assisting other managers, team leads, processors, underwriters, closers, and post-closers in special projects as assigned. **Job Responsibilities:*** Complete Verbal Verification of Employment on assigned loans within 10 days of closing.* Ordering third party verifications such as appraisals, condo certs, title documents, flood certs, etc.* Review obtained loan packages for signatures, dates, notary stamps, etc. prior to giving funding authority.* Partner with Loan Officer Assistant in retrieving, obtaining signatures and overnighting CEMA and CO-OP documents.* Oversee pipeline management to ensure files are accurately and efficiently processed within organizational deadlines.* Complete basic review of loan files to ensure necessary documentation and data fields in loan origination/processing system are complete and accurate.* Assist in reconciling final ALTA statements.* Process file once locked, submit to Underwriting for conditions and direct Loan Officer Assistants to properly order appropriate services for files.* Provide Branch Manager with regular updates and reporting on branch pipeline status.* Complete post consummation closing disclosures and issue refund checks.* Act as the liaison between the branch and corporate underwriting operations.* Work on special projects as necessary.* Work effectively and efficiently with operations managers, team leads, processors, underwriters, closers, and post-closers.**Qualifications and Skills:*** Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.* High school diploma or equivalent.* A minimum of 2 years’ mortgage or lending experience in the capacity of an Underwriter, Processor or Originator.* Operations management experience, preferred.* Working knowledge of federal, state, and regulatory rules, laws, regulations, underwriting guidelines and statutes relevant to the mortgage industry.* Experience using Microsoft Office (Word, Excel, Outlook).* Excellent customer service and communication skills.* Ellie Mae Encompass experience, preferred.This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.CrossCountry Mortgage, LLC offers **MORE** than a job, we offer a career. Apply now to begin your path to success! careersatccm.comCrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com**California residents:** Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.**CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).** **The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.****CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit** **www.NMLSConsumerAccess.org****.**