Loan Officer

CrossCountry Mortgage, LLC; Phoenix (AZ); On-site; USD 60,000 - 100,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a dedicated Loan Officer to originate and process real estate mortgage loans, leveraging inbound leads and a strong referral network. You will explain loan options, collect documentation, and collaborate with processing and underwriting to ensure smooth closings.

The role requires NMLS licensing under SAFe Act, a proven ability to solicit new business, and knowledge of mortgage products.

Qualifications

• NMLS license is required under the SAFe Act.
• Experience proactively soliciting new business and working with real estate partners.
• Knowledge of mortgage products and programs; ability to analyze credit requests.

Responsibilities

• Build relationships with real estate agents and other lead sources.
• Generate and manage inbound/outbound loan opportunities and appointments.
• Explain loan options and collect documentation required for applications.
• Coordinate with processing and underwriting to resolve mortgage issues.
• Attend closings, participate in seminars, and support lead-generation activities.

Skills

NMLS License

Retail product knowledge

Encompass experience

Mortgage products knowledge

Analytical skills

Communication skills

Microsoft Word

Excel

PowerPoint

Outlook

Tools

Encompass

Job description

## Loan OfficerApplyremote type: On-sitelocations: LC11844 - 5450 E High Street, Phoenix, AZtime type: Full timeposted on: Posted Todayjob requisition id: JR03408CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.**A culture where you can grow!** CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.Join **The Potempa Team**, powered by CrossCountry Mortgage, known for quality products and exceptional service. We offer a wide range of financing options, including conventional, FHA, VA, USDA, jumbo, portfolio, and construction loans. Our advanced technology streamlines the home loan process, helping clients achieve their financing goals more efficiently.**Position Overview:** The Loan Officer is responsible for maintaining an NMLS license required under the S.A.F.E. Act of 2008, originating and processing real estate mortgage loans in accordance with CrossCountry Mortgage, LLC (“CCM”) processes and product guidelines.CCM provides pre-qualified applications, scheduled appointments, and live transfer purchase leads - ensuring a seamless, high-conversion workflow. This streamlined support allows our originators to focus on what they do best: building relationships and closing loans. **Job Responsibilities:*** Unlimited inbound leads provided.* Build relationships with real estate agents and other lead sources.* Analyze potential loan markets and develop referral networks to locate prospects for loans.* Market CCM products to individuals and firms, promoting CCM services that may meet customers’ needs.* Meet with applicants to obtain information for loan applications and answer questions about the process.* Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.* Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.* Generate complete loan applications with corresponding documentation.* Improve loan applications and documentation by informing the applicant of additional requirements.* Help customers by answering questions and responding to requests.* Handle customer complaints and take appropriate action to resolve them.* Own the communication with the real estate agent or referral source.* Confer with processing and underwriting to aid in resolving mortgage application problems.* Maintain job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.* Regularly participate in activities in connection with mortgage sales, including but not limited to attend closings, open houses, and/or conduct CCM seminars/trainings and other lead-generating activities.* Mortgage coaching available.**Qualifications and Skills:*** NMLS License Required under the S.A.F.E. Act of 2008.* Experience with retail product philosophy, policy, underwriting, procedures, documentation and systems.* Experience proactively soliciting new business.* Encompass experience, preferred.* Knowledge of all mortgage products and programs.* Excellent analytical skills to evaluate credit requests and determine trends in a given marketplace.* Advanced communication and collaboration skills.* Proficient in standardized software applications, including Microsoft Word, Excel, PowerPoint and Outlook.This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.CrossCountry Mortgage, LLC offers **MORE** than a job, we offer a career. Apply now to begin your path to success! careersatccm.comCrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com**California residents:** Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.**CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).** **The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.****CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit** **www.NMLSConsumerAccess.org****.**