Bilingual Operations Coordinator – EN/ES & Tech-Savvy

Socket.dev; Tampa (FL); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Office Pride Commercial Cleaning Services in Tampa, FL is seeking a highly organized Bilingual Service Operations Coordinator to help connect customers, field managers and cleaning teams. You will work closely with our Operations team to keep communications clear and our schedules moving smoothly.

This role emphasizes using technology to improve workflows, coordinating new startups, tracking work orders, and supporting day-to-day operations.

Qualifications

• Bilingual English/Spanish required.
• Strong written and verbal communication skills.
• Excellent organizational and follow-up skills.
• Professional and friendly when communicating with customers.
• Comfortable working with field employees and managers.
• Able to manage multiple priorities in a fast-moving environment.

Responsibilities

• Monitor customer calls, texts and emails and help ensure timely, professional responses.
• Receive and document customer service requests, questions and concerns.
• Coordinate with field managers to ensure service issues are addressed.
• Follow up on open customer concerns and provide timely updates.
• Track work orders through assignment, scheduling, completion and verification.
• Assist with scheduling, coverage and day-to-day operational coordination.
• Help implement, manage and improve technology tools used to support day-to-day operations.

Skills

Bilingual English/Spanish

Strong communication

Organizational skills

Customer-focused

Tech-savvy

Video communication

Problem solving

Job description

Office Pride Commercial Cleaning Services in Tampa, FL is seeking a highly organized Bilingual Service Operations Coordinator to help connect customers, field managers and cleaning teams. You will work closely with our Operations team to keep communications clear and our schedules moving smoothly.

This role emphasizes using technology to improve workflows, coordinating new startups, tracking work orders, and supporting day-to-day operations.