Bilingual Operations Assistant

Renuity, LLC; Lincoln Gardens (FL); On-site; Full time

Job summary

A leading home improvement company seeks a Bilingual Operations Assistant fluent in English and Spanish. The role involves coordinating with customers, managing administrative tasks, and ensuring efficient project scheduling. Benefits include competitive pay, medical and retirement plans, and opportunities for growth.

Benefits

Medical, dental, life and disability insurance

Paid Holidays and Paid Time-Off

Competitive 401(k) plan

Company wellness programs

Growth opportunities based on performance

Qualifications

• Minimum 2 years administrative experience in relevant fields.
• Must be proficient in MS Office 365.
• Bilingual in English and Spanish required.

Responsibilities

• Coordinate with customers and provide project updates.
• Administrative support including customer file management.
• Process payments and customer service inquiries.

Skills

Bilingual (English and Spanish)

Customer Service

Multi-Tasking

MS Office 365

Education

Associates Degree or equivalent experience

Job description

FHIA Remodeling, a Renuity company

Bilingual Operations Assistant- Spanish

$18/hr. to $20/hr.

The home improvement industry is broken. Renuity is here to fix it. We’ve united seven of the most trusted home renovation companies in America under one powerful brand – Renuity. Together we’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started.

If you’re ready to build the future of home improvement, join us.

What We Offer

• $18/hr to $20/hr based upon skills and experience

• Medical, dental, life and disability insurance plans

• Paid Holidays and Paid Time-Off

• Competitive 401(k) retirement savings plan, matched by Renuity

• Company wellness programs

• Growth opportunities based upon performance and merit

About This Role

• Coordinate with our customers, techs, and installation teams to provide updates to project scheduling and measurements

• Provide administrative support that includes:

  • Creating customer files and scanning them into the company system

  • Auditing job contracts, permits and HOA approvals

  • Preparing lien releases / contractor affidavits

  • Filing customer installation jobs, maintaining the system, and updating data with job progress

  • Processing payments received from customers through personal financing

  • Processing and uploading customer loan documents into the our CRM and platforms

  • Fielding customer service calls and emails in a timely manner

  • Attending Accounts Receivables meetings with Operations Team to assist in managing timelines and working toward targets

Key Qualifications

• Minimum 2 years administrative experience in home improvement, health, insurance, banking and finance, or sales industry preferred

• Must be able to efficiently multi-task and work independently with minimal supervision

• Proficiency in MS Office 365

• Must be bilingual in both English and Spanish

• Flexible, positive attitude and willingness to learn

• Associates Degree or equivalent experience preferred

About FHIA Remodeling

At FHIA Remodeling, a Renuity company, we’re making home improvement faster, easier, and stress-free. Our team set out to be a best-in-class home remodeling provider in 2006 and are proud to have served over 200,000 happy customers throughout Florida. Our growth is fueled by our people, where we’ve promoted over 85% of our diverse and inclusive leaders from within.Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. Our commitment to quality products, expert installation, and exceptional customer service drives our success. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Type: W2, Non-exempt, On-site

Office: 5910 Benjamin Center Dr Suite 110, Tampa, FL 33634

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

If you have a question regarding your application, please contact [e-mail]

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