Bilingual Online Branch Supervisor

First National Bank of America; East Lansing (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical – Multiple plans

Dental – Low premiums

Vision – Low premium

401k with employer match

PTO

Discounted childcare

Pet Insurance

Adjustable desks

Job summary

First National Bank of America in East Lansing is seeking a bilingual Supervisor to lead our Online Branch. You will oversee a team of virtual bankers delivering service, sales support, and regulatory compliance in English and Spanish.

The role emphasizes coaching, performance management, and driving growth in deposits and loans while maintaining client-first service in a fast-paced, customer-centric environment. On-site position with a strong focus on teamwork and leadership.

Qualifications

• Bilingual fluency in English and Spanish (verbal and written).
• Strong knowledge of deposit and consumer lending products.
• Exceptional interpersonal, communication and leadership abilities.
• Banking or financial services experience (minimum 1 year).
• Ability to work in a goal-oriented, team-focused environment.

Responsibilities

• Answer inquiries regarding checking, savings, CDs, IRAs, online banking and home equity products.
• Resolve complex account issues and ensure client satisfaction.
• Lead, motivate, and coach a team of virtual bankers to meet performance goals with feedback and development plans.
• Drive deposit, lending, and cross-sell growth through coaching.
• Support bankers in uncovering client needs and recommending suitable products.
• Ensure all transactions comply with bank policies and regulatory standards (e.g., BSA, AML).
• Maintain accurate client records and follow up on pending documentation.

Skills

Bilingual fluency

Customer service

Communication skills

Banking products knowledge

Leadership

Coaching

Tools

Jack Henry

Job description

First National Bank of America is seeking client-focused Bilingual Supervisor with a servant heart to lead our Online Branch. This candidate will oversee a team of virtual bankers who provide exceptional service & sales support to customers in both English and Spanish. This role ensures that the virtual branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture.

This role is On-site at our East Lansing Headquarters

Schedule - Monday to Friday 9am-6pm

• Answer inquiries regarding checking, savings, CD’s, IRA’s, online banking and home equity products
• Resolve complex account issues and ensure client satisfaction
• Lead, motivate, and coach a team of virtual bankers to meet individual and branch performance goals by providing regular feedback, performance reviews, and development plans, while fostering a culture of accountability, collaboration, and client-first service
• Drive deposit, lending, and cross-sell growth through coaching
• Support bankers in uncovering client needs and recommending suitable products
• Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
• Maintain accurate client records and follow up on pending documentation

Key Skills & Qualifications:

• Bilingual fluency (e.g., English & Spanish) – verbal and written
• Strong knowledge of deposit and consumer lending products
• Exceptional interpersonal, communication & leadership skills
• Experience with Jack Henry preferred
• Ability to work in a goal-oriented, team-focused environment
• Prior banking or financial services experience (minimum 1 year)
• Ability to quickly course correct and adapt in culture of change

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a “servant’s heart” or a natural humility that recognizes the importance of prioritizing others’ needs. We celebrate and acknowledge efforts that exceed expectations, whether it’s delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.

First National Bankof America is an Equal Opportunity Employer.

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