Bilingual On-site Supervisor - 2nd Shift

Surge; North Carolina; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Supportive team environment

Dynamic, fast-paced workplace

Meaningful impact by helping people

Job summary

Surge Staffing is seeking a bilingual On-Site Supervisor to manage day-to-day staffing operations at a key client location in North Carolina. The role focuses on client satisfaction, supporting temporary employees, coordinating workforce needs, and maintaining accurate administrative processes.

Shifts include Monday–Friday with evening or early morning options. Ideal candidates are strong leaders with staffing or workforce management experience and the ability to build positive relationships

Qualifications

• Must be proficient in both English and Spanish.
• High school diploma or equivalent required.
• Previous leadership or supervisory experience preferred.
• 1–2 years of supervisory experience or 3–5 years of customer service experience required.
• Experience in staffing, recruiting, human resources, or workforce management preferred.
• Strong communication, interpersonal and organizational skills.

Responsibilities

• Serve as the primary on-site contact for the client and temporary workforce.
• Deliver exceptional customer service to both clients and employees.
• Recruit, onboard, and match qualified candidates to meet client staffing needs.
• Monitor attendance, punctuality, and performance of workers.
• Maintain regular communication with client representatives on staffing needs.
• Process new hire documentation including background checks, Form I-9s, and E-Verify.
• Assist with Workers' Compensation claims and incident reporting.
• Reconcile vendor invoices and maintain accurate records.
• Complete required administrative tasks and reporting promptly.
• Support employee engagement, coaching, and issue resolution.
• Ensure compliance with company policies and employment regulations.

Skills

Bilingual English/Spanish

Customer service

Leadership

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

About Surge Staffing

Surge Staffing is dedicated to connecting exceptional employees with outstanding employers. As a leader in the staffing industry, we provide customized workforce solutions that help our clients achieve their hiring goals while delivering an exceptional experience for our employees and customers.

Position Summary

Surge Staffing is seeking an organized, customer-focused, and motivated Bilingual On-Site Supervisor to manage the day-to-day staffing operations for one of our key client locations. This role is responsible for ensuring client satisfaction, supporting temporary employees, coordinating workforce needs, and maintaining accurate administrative processes.

Shifts Available:

-Monday-Friday 5:30 pm-4:30 am (1 hour break)

-Monday-Friday 6:00 am-6:00 pm (1 hour break)

The ideal candidate is a strong leader with excellent communication skills, experience in staffing or workforce management, and the ability to build positive relationships with both clients and employees.

Key Responsibilities

• Serve as the primary on-site contact for the client and temporary workforce.
• Deliver exceptional customer service to both clients and employees.
• Recruit, onboard, and match qualified candidates to meet client staffing needs.
• Monitor employee attendance, punctuality, and overall performance.
• Maintain regular communication with client representatives regarding staffing requirements and workforce concerns.
• Process new hire documentation, including background checks, Form I-9s, and E-Verify.
• Assist with Workers' Compensation claims and employee incident reporting.
• Reconcile vendor invoices and maintain accurate records.
• Complete required administrative tasks and reporting in a timely manner.
• Support employee engagement, coaching, and issue resolution.
• Ensure compliance with company policies, client expectations, and employment regulations.
• Perform additional duties as assigned.

Qualifications

• Must be proficient in both English and Spanish
• High school diploma or equivalent required.
• Previous leadership or supervisory experience preferred.
• 1–2 years of supervisory experience or 3–5 years of customer service experience required.
• Staffing, recruiting, human resources, or workforce management experience is preferred.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and administrative abilities with attention to detail.
• Experience processing background checks, Form I-9s, and E-Verify.
• Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Reliable, professional, and committed to delivering outstanding service.

Why Join Surge Staffing?

• Competitive compensation
• Opportunity for career growth and advancement
• Supportive team environment
• Dynamic, fast-paced workplace
• Make a meaningful impact by helping people find employment while supporting valued clients

Equal Opportunity Employer

Surge Staffing is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.

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