Bilingual On-Site Operations Supervisor

Proman Staffing Perm LLC; Schiller Park (IL); On-site; USD 44,000 - 52,000; Full time

Job summary

Proman Staffing is seeking an On-Site Supervisor to manage the client site, oversee Proman employees, and ensure delivery of outstanding service.

You will coordinate daily operations, orient new staff, monitor performance, and maintain records while working closely with the branch and client contacts.

This role requires strong communication, leadership, timekeeping familiarity, and the ability to lift up to 50 pounds and travel within the facility.

Qualifications

• Results oriented; knowing when to take action and when to seek guidance or permission.
• Excellent communication (listening, speaking, writing) & diplomacy skills.
• Knowledge of Microsoft Windows, Outlook and Internet Explore. Proficient in use of Excel and Word tools.
• Experience working with ambiguous situations.
• Is assertive but respectful in communications with clients and team.
• May require bilingual skills (English and Spanish).
• Comfortable in a manufacturing or distribution center environment.
• May involve lifting of up to 50 pounds.
• Must be able to travel throughout the facility (sometimes long distances) to monitor the work of employees and communicate with customer representatives.

Responsibilities

• Provide consistent employee orientation using company standards that include safety and accident procedures and anti-harassment standards.
• Ensure compliance by maintaining proper employee records including payroll, scheduling, disciplinary and counseling, etc.
• Use of all available tools to maintain the operation of the account such as Avionte, Web Mail and applicable timekeeping systems.
• Enforce policies specific to the client and document important information for both the client and Proman.
• Control costs of the operation including overtime, unemployment, show up pay, PPE usage and worker’s comp to ensure the financial success of the operation.
• May work with branch office to implement recruiting campaigns.
• Ensure customer satisfaction through identifying and addressing their needs and requirements in a timely and thoughtful manner and providing appropriate follow‑up.
• Ensure compliance with Proman Staffing safety guidelines with site inspections and monitoring of accidents.
• Assist customer as needed with any workforce concerns.
• Build and maintain a positive business relationship with customer through frequent and open communications with key contacts and branch management.
• May assist with resolving customer billing questions.
• Work in conjunction with Branch Manager to counsel and discipline employees as needed. Maintain required documentation for all performance management activities.
• Monitor and obtain signature approvals for all time tickets prior to payroll preparation. If required, enter accurate and timely payroll information in the Avionte system.
• Assure communication of all Proman Staffing and client work policies and assure compliance with same.
• Provide timely unemployment and accident reporting. Monitor worker’s compensation costs and provide oversight of transitional duty assignments.

Job description

Proman Staffing is seeking an On-Site Supervisor to manage the client site, oversee Proman employees, and ensure delivery of outstanding service.

You will coordinate daily operations, orient new staff, monitor performance, and maintain records while working closely with the branch and client contacts.

This role requires strong communication, leadership, timekeeping familiarity, and the ability to lift up to 50 pounds and travel within the facility.