Bilingual Office & Operations Manager (Healthcare)

COMHAR, Inc.; Philadelphia (Philadelphia County); On-site; USD 44,000 - 60,000; Full time

Job summary

COMHAR, Inc. is seeking an Office Manager to provide day-to-day administrative leadership for the Latino Treatment Program in Philadelphia. The role reports to the Program Director and oversees front desk, Medical Records, insurance verification, and scheduling support.

The candidate will supervise administrative staff, manage staffing needs, and work with clinical leadership to ensure smooth operations and a positive member experience. Strong bilingual Spanish/English skills are essential.

Qualifications

• High School Diploma or GED required.
• Minimum of three (3) years of progressively responsible experience in healthcare, behavioral health, medical office, or administrative operations.
• Bilingual Spanish/English is required.
• Demonstrated experience supervising staff or coordinating complex administrative operations and workflows.
• Experience with Patient Access, scheduling, front office operations, Medical Records, insurance verification, or comparable healthcare administrative functions.
• Proficiency with Microsoft Office and electronic health record systems.

Responsibilities

• Provide daily oversight of LTP administrative operations under the direction of the Program Director.
• Directly supervise Patient Access Specialists, Front Desk/Medical Records Specialists, and other assigned administrative staff.
• Establish daily assignments and monitor staffing, attendance, coverage, workload, and performance.
• Coordinate coverage for lunches, breaks, call-outs, vacations, high-volume periods, and other operational needs.
• Provide coaching, training, onboarding, cross-training, and performance feedback to administrative staff.
• Monitor workload distribution and identify workload compression, staffing concerns, or operational barriers requiring intervention.
• Participate in performance evaluations and address performance concerns in collaboration with the Program Director and Human Resources.
• Participate in program and agency meetings and support implementation of approved policies, procedures, and operational initiatives.

Skills

Bilingual Spanish/English

Staff supervision

Healthcare administration

Office operations

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Scheduling software

Insurance verification tools

Job description

COMHAR, Inc. is seeking an Office Manager to provide day-to-day administrative leadership for the Latino Treatment Program in Philadelphia. The role reports to the Program Director and oversees front desk, Medical Records, insurance verification, and scheduling support.

The candidate will supervise administrative staff, manage staffing needs, and work with clinical leadership to ensure smooth operations and a positive member experience. Strong bilingual Spanish/English skills are essential.