Bilingual Office Intake Home Health

The Lakes Home Care, Inc.; Florida; On-site; USD 35,000 - 55,000; Full time

Job summary

The Lakes Home Care, Inc. seeks a reliable Bilingual Office Intake specialist (English/Spanish) to support Home Health Agency operations.

You will manage patient intake, eligibility checks, scheduling, and insurance authorizations, ensuring accurate records and smooth communication across teams. Ideal candidates are highly organized, detail-oriented, and capable of recruiting and onboarding clinical staff, with strong MS Office and EMR skills.

Qualifications

• Fluent in English and Spanish (required), with strong verbal and written communication skills.
• Experience in a Home Health Agency (Required).
• Hands-on experience with insurance authorizations, intake processes, and patient coordination.
• Experience in recruiting healthcare staff (nurses, therapists, HHAs) is strongly preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and EMR systems.
• Strong organizational skills, attention to detail, and ability to multitask.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Customer service experience in a healthcare or bilingual setting is a plus.

Responsibilities

• Greet patients, families, and visitors in a professional and welcoming manner (English & Spanish).
• Manage patient intake process, including collecting documentation, verifying eligibility, and coordinating start of care.
• Handle insurance authorizations and renewals, ensuring timely submission and follow-up with payers.
• Maintain accurate and organized electronic and physical patient records in compliance with Home Health regulations.
• Support staff recruitment efforts, including sourcing candidates, scheduling interviews, and assisting with onboarding.
• Coordinate with clinical and administrative teams to ensure proper staffing and scheduling of patient services.
• Provide administrative support such as data entry, report generation, and document preparation.
• Assist with communication between patients, field staff, and management to ensure continuity of care.

Skills

Bilingual English/Spanish

Patient intake

Insurance authorizations

Recruitment support

Office software

Organizational skills

Communication

Healthcare admin

Tools

EMR systems

Job description

Position Overview

We are currently seeking a reliable, proactive, and experienced Bilingual Office Intake (English/Spanish) with a strong background in Home Health Agency operations. The ideal candidate will be detail-oriented, highly organized, and capable of managing patient intake, staff coordination, authorizations, and recruitment support in a fast-paced healthcare environment.

Key Responsibilities

• Greet patients, families, and visitors in a professional and welcoming manner (English & Spanish).

• Manage patient intake process, including collecting documentation, verifying eligibility, and coordinating start of care.

• Handle insurance authorizations and renewals, ensuring timely submission and follow-up with payers.

• Maintain accurate and organized electronic and physical patient records in compliance with Home Health regulations.

• Support staff recruitment efforts, including sourcing candidates, scheduling interviews, and assisting with onboarding.

• Coordinate with clinical and administrative teams to ensure proper staffing and scheduling of patient services.

• Provide administrative support such as data entry, report generation, and document preparation.

• Assist with communication between patients, field staff, and management to ensure continuity of care.

Qualifications

• Fluent in English and Spanish (required), with strong verbal and written communication skills.

• Previous experience in a Home Health Agency (Required).

• Hands-on experience with insurance authorizations, intake processes, and patient coordination.

• Experience in recruiting healthcare staff (nurses, therapists, HHAs) is strongly preferred.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and EMR systems.

• Strong organizational skills, attention to detail, and ability to multitask.

• Ability to work both independently and collaboratively in a fast-paced environment.

• Customer service experience in a healthcare or bilingual setting is a plus.

Work Environment & Hours

• Full-time, on-site

• Location: Miami Lakes, FL

• Schedule: Monday to Friday, 8:30 AM - 5:00 PM