Bilingual Night Manager, 2nd Shift — Field Leader

City Wide Facility Solutions; Louisville (KY); Presencial; USD 19.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Standard health benefits

Descripción de la vacante

City Wide Facility Solutions is seeking a Bilingual Night Manager for the Louisville area. This full-time, 2nd shift role focuses on coordinating janitorial and facility services, visiting client locations, and ensuring high-quality service while leading in a fast-paced environment.

The role requires strong bilingual communication, leadership, and problem-solving skills, with a schedule Monday–Friday, 5pm–1am. Competitive hourly pay plus retention and location-based stipends are offered.

Formación

• Bilingual English/Spanish communication strongly preferred.
• Excellent verbal and written communication skills in both languages.
• Ability to build relationships with clients, contractors, and teams.
• Organized, dependable, and detail-oriented with multitasking ability.

Responsabilidades

• Build and maintain strong working relationships with Independent Contractors, in-house teams, and clients using English and Spanish communication.
• Communicate client priorities and work with contractors to resolve service issues quickly.
• Conduct regular facility inspections and review scopes of work to ensure quality standards.
• Provide coaching and direction to contractors and support teams in the field.
• Send nightly recap emails or calls to the Facility Solutions Manager detailing client needs and issues.
• Manage customer requests and complaints professionally and pursue timely solutions.
• Help launch new client accounts and ensure contractors understand expectations from day one.
• Assign work and, when needed, terminate assignments in alignment with policies.
• Ensure proper use of approved cleaning products and equipment, and compliance with client policies.
• Take ownership during unexpected challenges to maintain exceptional client service.
• Perform other duties to support clients, contractors, and City Wide team.

Conocimientos

Bilingual communication

Educación

High school diploma or equivalent

Descripción del empleo

City Wide Facility Solutions is seeking a Bilingual Night Manager for the Louisville area. This full-time, 2nd shift role focuses on coordinating janitorial and facility services, visiting client locations, and ensuring high-quality service while leading in a fast-paced environment.

The role requires strong bilingual communication, leadership, and problem-solving skills, with a schedule Monday–Friday, 5pm–1am. Competitive hourly pay plus retention and location-based stipends are offered.