Bilingual 2nd Shift Night Manager

City Wide Facility Solutions; Louisville (KY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Standard health benefits

Job summary

City Wide Facility Solutions is seeking a Bilingual Night Manager for the Louisville area. This full-time, 2nd shift role focuses on coordinating janitorial and facility services, visiting client locations, and ensuring high-quality service while leading in a fast-paced environment.

The role requires strong bilingual communication, leadership, and problem-solving skills, with a schedule Monday–Friday, 5pm–1am. Competitive hourly pay plus retention and location-based stipends are offered.

Qualifications

• Bilingual English/Spanish communication strongly preferred.
• Excellent verbal and written communication skills in both languages.
• Ability to build relationships with clients, contractors, and teams.
• Organized, dependable, and detail-oriented with multitasking ability.

Responsibilities

• Build and maintain strong working relationships with Independent Contractors, in-house teams, and clients using English and Spanish communication.
• Communicate client priorities and work with contractors to resolve service issues quickly.
• Conduct regular facility inspections and review scopes of work to ensure quality standards.
• Provide coaching and direction to contractors and support teams in the field.
• Send nightly recap emails or calls to the Facility Solutions Manager detailing client needs and issues.
• Manage customer requests and complaints professionally and pursue timely solutions.
• Help launch new client accounts and ensure contractors understand expectations from day one.
• Assign work and, when needed, terminate assignments in alignment with policies.
• Ensure proper use of approved cleaning products and equipment, and compliance with client policies.
• Take ownership during unexpected challenges to maintain exceptional client service.
• Perform other duties to support clients, contractors, and City Wide team.

Skills

Bilingual communication

Education

High school diploma or equivalent

Job description

Bilingual 2nd Shift Night Manager – Full-Time

Put your bilingual skills to work in a leadership role where communication, relationships, and problem-solving matter.

City Wide Facility Solutions is looking for an energetic, dependable Bilingual (English/Spanish) 2nd Shift Night Manager to join our growing Louisville team. If you enjoy working with people, solving problems, and being out in the field rather than sitting behind a desk, this could be a great opportunity for you.

Schedule: Normal schedule will be Monday - Friday 5pm-1am
Full-Time:

Pay will be $16.95per hour with $150 retention bonus each month, plus $450 (Car/Gas) and ($50 phone) stipend

Must have reliable transportation.

As part of City Wide Facility Solutions, you'll join a nationally recognized organization serving more than 115 markets across the United States and Canada. Our Louisville team helps businesses keep their facilities running smoothly by coordinating janitorial and other facility maintenance services.

At City Wide, our mission is to create a positive ripple effect in the lives of the people and communities we serve. We value integrity, strong relationships, accountability, and people who take pride in getting the job done right.

What You'll Do

As a Bilingual Night Manager, you'll serve as an important connection between our clients and our Independent Contractors (ICs). Your ability to communicate effectively in both English and Spanish will help you build strong working relationships, provide clear direction, resolve issues, and ensure our clients consistently receive high-quality service.

You'll spend much of your shift visiting client locations throughout the area, including warehouses, distribution centers, auto dealerships, industrial facilities, offices, and medical facilities.

This is a hands-on position for someone who can think on their feet. You'll inspect facilities, communicate with clients and contractors, identify and resolve service issues, coach contractors when improvements are needed, and be willing to roll up your sleeves when challenges arise.

If you're bilingual, people-oriented, organized, and enjoy a fast-paced role where every night is a little different, we'd love to hear from you.

Essential functions

What You'll Be Doing

• Build and maintain strong working relationships with our Independent Contractors (ICs), in-house teams, and clients, using your English and Spanish communication skills to ensure expectations are clear and everyone is set up for success.
• Communicate client priorities, answer questions, and work collaboratively with contractors to quickly resolve service issues.
• Conduct regular facility inspections and review scopes of work to ensure services consistently meet City Wide's quality standards.
• Serve as a hands-on resource in the field, providing coaching, direction, and support when performance improvements are needed.
• Communicate daily with the Facility Solutions Manager regarding client needs, service concerns, and issues requiring immediate attention, including providing a nightly recap by email or phone.
• Manage customer requests and complaints professionally and work toward timely, effective solutions.
• Help oversee the successful launch of new client accounts and ensure contractors understand service expectations from day one.
• Make recommendations regarding contractor work assignments and, when necessary, termination of assignments.
• Ensure compliance with client policies and procedures, including the proper use of approved cleaning products, tools, and equipment.
• Take ownership of unexpected challenges and help wherever needed to ensure our clients receive exceptional service.
• Perform other duties as needed to support our clients, contractors, and City Wide team.

What We're Looking For

Bilingual English/Spanish communication skills strongly preferred — your ability to communicate effectively with both English- and Spanish-speaking team members and Independent Contractors will be a valuable part of your success in this role.

Your ability to work the Schedule: Normal schedule will be Monday - Friday, 5pm - 1 am

High school diploma or equivalent; relevant experience in commercial janitorial, facilities, hospitality, property management, or a related service industry is a plus.

Strong communication and interpersonal skills with the ability to build positive working relationships with people from a variety of backgrounds.

Organized, dependable, and detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

A proactive problem-solver who can work independently, exercise good judgment, and take ownership when challenges arise.

Must have reliable transportation as most of the coverage will span the South Bay to Venice region of Southern California

A continuous-improvement mindset with a willingness to identify better ways to serve our clients and support our contractors.

Experience with commercial cleaning services such as carpet cleaning, floor care, stripping/waxing, handyman services, or similar facility services is a plus, but not required..

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

Benefits: Standard health benefits are available to employees.