Bilingual New Client Intake Specialist — Hybrid

The Jeffcoat Firm; Columbia (SC); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401k plan with employer contribution

Parental leave

12 paid holidays

Volunteer time off

Training and development

Job summary

The Jeffcoat Firm in Columbia, SC is seeking a New Client Specialist / Intake Agent. You will conduct intake interviews in English and Spanish, gather case details, and guide potential clients through next steps with empathy and professionalism.

This hybrid role splits time between in-office and remote work. The position offers competitive pay ($22–$26 per hour) plus a benefits package and paid holidays, reflecting our commitment to integrity and client service.

Qualifications

• Fluent in English and Spanish (required).
• Strong verbal and written communication skills.
• High attention to detail and excellent organizational skills.
• Professional, reliable, and punctual.

Responsibilities

• Answer and manage inbound and outbound calls from potential new clients in English and Spanish.
• Conduct comprehensive intake interviews and accurately gather case details.
• Clearly document all information for attorney and internal review.
• Explain firm processes, expectations, and next steps to callers.
• Enter and maintain accurate client data in the firm’s case management system.
• Handle sensitive or emotional conversations with professionalism and empathy.
• Follow established intake scripts, qualification guidelines, and firm procedures.
• Collaborate with attorneys, supervisors, and intake leadership to ensure smooth case flow.

Skills

Bilingual English/Spanish

Strong communication

Attention to detail

Professional & punctual

Hybrid work

Job description

The Jeffcoat Firm in Columbia, SC is seeking a New Client Specialist / Intake Agent. You will conduct intake interviews in English and Spanish, gather case details, and guide potential clients through next steps with empathy and professionalism.

This hybrid role splits time between in-office and remote work. The position offers competitive pay ($22–$26 per hour) plus a benefits package and paid holidays, reflecting our commitment to integrity and client service.