Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams Co.; Portland (ME); On-site; USD 30,000 - 45,000; Full time

Job summary

Sherwin-Williams Co. is seeking Customer Service Specialists in Portland, Maine to provide excellent service to wholesale and retail customers. You'll determine customer needs, answer product inquiries, and recommend suitable solutions.

The role also includes handling payments and ensuring client satisfaction while meeting sales goals in a fast-paced environment. If you're passionate about delivering top-notch customer service, we encourage you to apply.

Qualifications

• Customer service skills to determine customer needs and provide solutions.

Responsibilities

• Work with customers to answer questions and resolve concerns.
• Ensure client satisfaction and stay updated with product features.
• Meet store sales goals while providing excellent service.

Job description

About the Role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions.

They are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up‑to‑date with product features, and maintain the high quality and visual standards of the products and store.

They also consistently meet store sales goals while providing excellent customer service.

Job Duties

Contact customers, which may include minors, and handle cash, payment methods, electronic equipment, personal information, store merchandise and other items of value.

Conduct and maintain a review of criminal history to protect the safety of customers, staff, employees, vendors, contractors and the public.

Locations

Store #705432, 180 Waterman Drive, South Portland, ME 04106

Store #705072, 166 Route 1, Scarborough, ME 04074

Store #705779, 100 Larrabee Rd, Suite 300, Westbrook, ME 04092

Locations may vary.