Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams; Fargo (ND); On-site; USD 18,000 - 20,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist in Fargo, ND. This full-time position involves interacting with customers, providing excellent service, and achieving sales goals. Responsibilities include processing sales transactions, stocking shelves, and assisting with deliveries.

Applicants must be at least 18 years old, have a valid driver's license, and communicate well in both English and Spanish. The role requires physical capabilities, including lifting heavy items.

Qualifications

• Must be at least 18 years of age.
• Must have a valid, unrestricted driver’s license.
• Must be able to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Process sales transactions accurately.

Skills

Customer service

Communication in English

Communication in Spanish

Sales transactions

Education

High school diploma or GED

Tools

Tinting and mixing equipment

Job description

Job Description

The selected individual will be expected to work at stores within a 15 mile radius of Store #703440, located at 4441 45th St S, Fargo, ND 58104. This is a Full‑Time role with pay starting at $18.02 per hour. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, recommend the right solutions, and promptly resolve any customer concerns. They ensure maximum client satisfaction, stay up‑to‑date with product features, and maintain high quality and visual standards for products and the store. Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. The Company therefore determines that a review of criminal history is necessary to protect business operations, reputation, and safety of customers, staff, employees, vendors, contractors, and the public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a high school diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‑related products
• Have previous work experience operating tinting and mixing equipment

Equal Employment Opportunity Statement

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of protected veterans.