Bilingual Mortgage Support Specialist (English/Spanish)

First National Bank of America; Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical – Multiple plans

Dental – Low premiums

Vision – Low premium plan

Paid Time Off (PTO)

401k with employer match

Discounted childcare

Pet Insurance

Job summary

First National Bank of America seeks a Bilingual Support Specialist to work with English- and Spanish-speaking customers seeking home ownership. You will be on the front line for mortgage inquiries via phone, email, and forms, uncovering needs, building rapport, and collecting information to determine product eligibility.

Compensation includes an hourly wage with potential monthly incentives based on results.

Qualifications

• Native-like fluency in English and Spanish.
• Customer service experience in a professional setting.
• Proven ability to manage time in a fast-paced environment.
• Ability to learn and work with various business software.
• Portuguese is desired but not required.

Responsibilities

• Handle a large volume of incoming calls with urgency and professionalism.
• Build rapport and uncover client needs to determine mortgage eligibility.
• Document all customer communications accurately and thoroughly.

Skills

Bilingual English/Spanish

Customer service

Communication

Time management

Learning software

Portuguese (desirable)

Tools

CRM software

Job description

First National Bank of America seeks a Bilingual Support Specialist to work with English- and Spanish-speaking customers seeking home ownership. You will be on the front line for mortgage inquiries via phone, email, and forms, uncovering needs, building rapport, and collecting information to determine product eligibility.

Compensation includes an hourly wage with potential monthly incentives based on results.