Bilingual Collector (Part-Time)

First National Bank of America; Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted childcare

Pet Insurance

401k with employer match

Adjustable desks

Complimentary snacks

Job summary

First National Bankof America in Lansing is seeking a Mortgage Collector to contact borrowers with past-due accounts. The role emphasizes top-tier customer service and communication in a fast-paced setting, with comprehensive training offered to all selected candidates.

You will handle calls, set repayment plans, process payments, verify account data, and work toward delinquency targets while maintaining confidentiality and accuracy.

Qualifications

• Strong communication and customer service skills.
• Ability to handle confidential information and multitask effectively.
• Full training provided regardless of previous work experience.

Responsibilities

• Initiating and receiving incoming and outgoing phone calls.
• Establishing repayment schedules.
• Facilitating receipt of payments via ACH and other methods.
• Confirming data on the customer's account.
• Achieving the departmental delinquency goals.

Skills

Strong communication

Customer service

Job description

First National Bankof America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.

• Compensation includes an hourly wage plus the opportunity to earn monthly bonuses based on performance
• Our Lansing location borders East Lansing - perfect for students or locals near by!

Responsibilities:

• Initiating and receiving incoming and outgoing phone calls
• Establishing repayment schedules
• Facilitating receipt of payments via ACH and other methods
• Confirming data on the customer's account
• Achieving the departmental delinquency goals

Qualification:

• Strong communication and customer service skills
• Ability to handle confidential information and multitask effectively
• Previous experience in customer service, call center, or financial services is helpful but not required — we’ll provide full training

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

At First National Bankof America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bankof America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bankof America is an Equal Opportunity Employer.

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