Bilingual Mortgage Assistant — Mandarin/English

National Mortgage Staffing; California (MO); Sur place; USD 42 000 - 46 000; Plein temps

Avantages offerts par ce poste

Paid time off

health insurance contribution

retirement plan

growth opportunities

team-oriented work environment

Résumé du poste

National Mortgage Staffing seeks a Bilingual Loan Officer Assistant to support loan processing and assist Mandarin- and English-speaking clients, partners, and borrowers. This on-site role requires organization and clear communication in both languages from application through closing.

You'll coordinate with escrow and title teams, translate documents, and help move files quickly in a fast-paced lending environment with room to grow into a processor or senior operations role.

Qualifications

• Fully bilingual in Mandarin and English, including written and spoken proficiency.
• 1–3 years of experience in mortgage, real estate, financial services, or a related role.
• Prior experience as a loan processor, processor assistant, transaction coordinator, or similar support role preferred.
• Strong organizational skills and ability to manage multiple files at once.
• Professional communication skills and client-facing demeanor.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn loan origination systems and document management platforms quickly.
• Experience with DocuSign, Encompass, Calyx, or similar systems preferred.
• Familiarity with Conventional and Non-QM loan products preferred.
• Experience working with Chinese-American clients or international borrowers preferred.
• Cultural fluency and professionalism when working with Mandarin-speaking clients and partners is highly valued.

Responsabilités

• Assist with preparing, organizing, and submitting loan files from application through closing.
• Communicate with Mandarin- and English-speaking clients, agents, borrowers, and partners.
• Translate documents and conversations as needed.
• Collect, review, organize, and track borrower documentation, including income, assets, ID, and title materials.
• Coordinate with escrow, title, and third-party vendors to support timely closings.
• Maintain accurate data entry and file management in the loan origination system.
• Monitor loan conditions and closing timelines.
• Support loan officers, processors, underwriters, escrow officers, clients, and real estate agents throughout the loan process.
• Provide professional, client-facing communication in a fast-paced environment.

Connaissances

Bilingual Mandarin-English

Organizational skills

Communication skills

MS Office

Loan origination systems

DocuSign

Encompass

Calyx

Loan products knowledge

Mortgage experience

Escrow coordination

Client-facing

Outils

DocuSign

Encompass

Calyx

Loan origination systems

Description du poste

National Mortgage Staffing seeks a Bilingual Loan Officer Assistant to support loan processing and assist Mandarin- and English-speaking clients, partners, and borrowers. This on-site role requires organization and clear communication in both languages from application through closing.

You'll coordinate with escrow and title teams, translate documents, and help move files quickly in a fast-paced lending environment with room to grow into a processor or senior operations role.