Mid-Market Account Manager

Block; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Block is seeking an experienced sales professional to drive growth and retention of Mid-Market accounts within our Retail vertical. You will manage relationships with approximately 175 retail sellers, enhancing their experience with Square's ecosystem.

The ideal candidate will have over 5 years of experience in account management or sales, ideally in the SaaS or payments industry. A strong emphasis will be placed on consultative selling and technical solutioning skills.

Qualifications

• 5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology.
• Proven success growing and retaining a book of business.
• Strong discovery and consultative selling skills.

Responsibilities

• Own and maintain relationships across a portfolio of ~175 mid-market retail sellers.
• Consult with business owners and operators to uncover opportunities.
• Identify opportunities for technical Square solutions to address existing customer needs.

Skills

Account management

Consultative selling

Technical solutioning

Contract negotiation

Communication skills

Job description

The Role

Square's Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Mid-Market accounts within our Retail vertical. This team partners with some of Square's most dynamic retail sellers — diverse businesses spanning specialty retail, home goods, health & beauty retail, and food & beverage retail. In this role, you'll serve as a trusted advisor to retail business owners and operators, helping them evaluate their tech stack and scale using Square's ecosystem.

You Will

• Own and maintain relationships across a portfolio of ~175 mid-market retail sellers, driving account expansion, retention, and satisfaction
• Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
• Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
• Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
• Act as the voice of the customer, advocating for mid-market seller needs with Product, Engineering, and Operations teams
• Negotiate contracts for use-case expansion and retention of your sellers
• Deliver white-glove client service, ensuring resolution of seller issues
• Inform operations and program design for this segment at scale

You Have

• 5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
• Proven success growing and retaining a book of business
• Consistent over-performance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Experience in the retail industry preferred, but not required
• Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
• Demonstrated success retaining and expanding strategic accounts
• Experience negotiating contracts and pricing with senior stakeholders
• Exceptional written and verbal communication skills
• Creative, strategic problem-solver who thrives in ambiguous environments
• Growth mindset, empathetic collaborator, and positive team player

Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.