Bilingual Mental Health Intake Case Manager

New York Psychotherapy and Counseling Center (NYPCC); New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Career development

Mission-driven culture

Job summary

New York Psychotherapy and Counseling Center (NYPCC) is seeking a Case Manager to handle a high-volume mental health intake, schedule appointments, and ensure clients meet admission criteria. You will assist with client-therapist matching and caseload management to maintain continuity of care.

Ideal candidates are bilingual in English and Spanish, possess a High School Diploma (Associate Degree preferred), and have at least one year of social service experience.

Qualifications

• High School Diploma or equivalent required; associate degree preferred.
• Bilingual in English and Spanish.
• One year of social service or mental health experience preferred.
• One year of EHR system experience preferred.
• Ability to multitask and prioritize in a busy setting.
• Strong customer service and professional communication.

Responsibilities

• Manage high-volume mental health intake and schedule appointments.
• Provide intake triage and coordinate virtual intake appointments.
• Conduct 40–45 daily interactions with new clients.
• Facilitate client-therapist matching and caseload reassignments.
• Perform other duties as assigned by the Supervisor and Leadership.

Skills

Fluent English

Fluent Spanish

EHR experience

Customer service

Microsoft Office

Teamwork

Education

High School Diploma

Associate Degree (preferred)

Tools

SharePoint

Office Suite

Outlook

Word

Excel

PowerPoint

MS Teams

Job description

New York Psychotherapy and Counseling Center (NYPCC) is seeking a Case Manager to handle a high-volume mental health intake, schedule appointments, and ensure clients meet admission criteria. You will assist with client-therapist matching and caseload management to maintain continuity of care.

Ideal candidates are bilingual in English and Spanish, possess a High School Diploma (Associate Degree preferred), and have at least one year of social service experience.