Bilingual Member Support Center Specialist I

Fox Careers Page; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) with company match

Paid time off

Paid Volunteer Time Off

Job summary

Fox Communities Credit Union is seeking a full-time Member Support Center Specialist I at our Appleton corporate office to deliver excellent first-contact member support by phone or electronic channels. You will resolve account inquiries, perform transactions, and guide members on products and services.

Strong verbal and written communication, multitasking ability in a fast-paced setting, and knowledge of multiple programs are essential.

Qualifications

• One to three years of similar or related experience preferred.
• Basic technical support.
• Strong verbal and written communication skills; ability to empathize with members and to make decisions with minimal information.
• Ability to navigate multiple programs on a computer.
• Assist members with basic technical support of our website, digital banking, and mobile app on multiple devices.
• Maintain a continuous workload in a fast-paced environment.
• Excellent time management and organizational skills.
• Fluent Spanish and English preferred.

Responsibilities

• Promoting and upholding Fox Mission, Purpose, Vision, and Values.
• Assisting members with account inquiries, problem resolution, and account maintenance on the phone, by email, or in writing via other electronic delivery channels.
• Answering the phone in a courteous, timely, and professional manner.
• Providing information and directing members to appropriate credit union representatives.
• Protecting the confidentiality of our members’ accounts by properly identifying callers.
• Understanding account titles, roles, and designations to properly identify parties authorized to access account information and perform transactions.
• Explaining information in an easy-to-understand manner, avoiding credit union jargon.
• Accurately performing monetary transactions.
• Making sound decisions regarding problem resolution and service charge refunds.
• Troubleshooting calls regarding member accounts.
• Educating members on products and services that meet their needs.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Time management

Attention to detail

Spanish/English bilingual

Empathy

Job description

Fox Communities Credit Union is seeking a full-time Member Support Center Specialist I at our Appleton corporate office to deliver excellent first-contact member support by phone or electronic channels. You will resolve account inquiries, perform transactions, and guide members on products and services.

Strong verbal and written communication, multitasking ability in a fast-paced setting, and knowledge of multiple programs are essential.