Bilingual Member Services Specialist - Healthcare Help

THE PANTHER GROUP; Westborough (MA); Remote; USD 25,000 - 34,000; Full time

Job summary

THE PANTHER GROUP is seeking a Massachusetts-based Member Services Representative I or II to assist members, respond to inquiries, explain program information, and help with accessing services while maintaining HIPAA compliance.

Responsibilities include handling calls, documenting interactions, and coordinating with internal teams to resolve issues. MA residency required; English/Spanish bilingual skills preferred; some evening or weekend scheduling may apply.

Qualifications

• Relevant experience in customer service, member services, a contact center, information and referral, or a related service role.
• Healthcare, health insurance, benefits, or human services experience preferred.
• Bilingual English/Spanish proficiency preferred; language requirements may vary by assignment.

Responsibilities

• Handle inbound calls and outbound follow-up to assist members, customers, providers, and other callers.
• Provide information about program requirements, benefits, available services, and resources according to established guidelines.
• Research questions and concerns using multiple systems, databases, and reference materials; resolve inquiries within scope; document interactions and follow-up needs.
• Protect confidential member and business information in accordance with HIPAA and applicable policies.

Skills

Customer service

Healthcare experience

Bilingual English/Spanish

Job description

THE PANTHER GROUP is seeking a Massachusetts-based Member Services Representative I or II to assist members, respond to inquiries, explain program information, and help with accessing services while maintaining HIPAA compliance.

Responsibilities include handling calls, documenting interactions, and coordinating with internal teams to resolve issues. MA residency required; English/Spanish bilingual skills preferred; some evening or weekend scheduling may apply.