Bilingual Member Services Specialist (DC Onsite)

UNFCU; Washington (District of Columbia); On-site; USD 47,000 - 55,000; Full time

Job summary

UNFCU is seeking an onsite Member Service Associate in Washington, DC. You will deliver prompt, courteous service to members, handle routine transactions, and coordinate with branch staff to improve satisfaction.

You must be bilingual (Spanish or French), possess 1–2 years in customer service, and be proficient with Microsoft Office and banking products. Adherence to BSA/AML policies and UNFCU ethics is essential.

Qualifications

• 1-2 years of experience in customer service.
• Bilingual in Spanish or French required.
• Proficient in computers and Microsoft Office.
• Knowledge of banking products and banking regulations.
• Strong written and verbal communication skills.
• Detail-oriented with excellent organizational abilities.

Responsibilities

• Provide exceptional member service and resolve inquiries promptly.
• Assist with deposits, withdrawals, transfers, and other routine tasks.
• Coordinate with branch staff to support member needs.
• Handle branch operations such as mail, scanning, and logs.
• Ensure compliance with BSA/AML policies and ethics guidelines.
• Support training programs and other duties as assigned.

Skills

Customer service

Bilingual Spanish or French

Microsoft Office

Banking products knowledge

Interpersonal communication

Detail-oriented

Education

High school diploma

Tools

Microsoft Office

Office Suite

Job description

UNFCU is seeking an onsite Member Service Associate in Washington, DC. You will deliver prompt, courteous service to members, handle routine transactions, and coordinate with branch staff to improve satisfaction.

You must be bilingual (Spanish or French), possess 1–2 years in customer service, and be proficient with Microsoft Office and banking products. Adherence to BSA/AML policies and UNFCU ethics is essential.