Bilingual Member Services Specialist

32BJ Training Fund; New York (NY); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Spanish fluency bonus

Job summary

Building Services 32BJ Benefit Funds in New York, NY is seeking a Shortman Services Representative to assist participants with training and scholarship benefits. You will handle high-volume course registrations, provide excellent customer service, and support LMS, V3, and other fund systems.

Fluency in Spanish and English is required; the role carries a bilingual differential of $2,000 annually and requires on-site presence on Fridays, with a Friday remote option for eligible roles.

Qualifications

• High School diploma or equivalent.
• Call Center experience and customer service background is a plus.
• Fluent in Spanish and English.
• Typing 40+ words per minute.

Responsibilities

• Answering phone professionally and assist with high-volume course registrations.
• Provide excellent customer service in person and by phone.
• Collect and analyze data to resolve issues in real time for benefits eligibility.

Skills

Typing 40wpm

Customer service

Multitasking

Analytical

Problem solving

Education

High School Diploma

Tools

Excel

MS Word

Windows OS

LMS

Job description

Building Services 32BJ Benefit Funds in New York, NY is seeking a Shortman Services Representative to assist participants with training and scholarship benefits. You will handle high-volume course registrations, provide excellent customer service, and support LMS, V3, and other fund systems.

Fluency in Spanish and English is required; the role carries a bilingual differential of $2,000 annually and requires on-site presence on Fridays, with a Friday remote option for eligible roles.