Bilingual Member Services Representative

SESLOC Federal Credit Union Inc.; Santa Maria (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

SESLOC Federal Credit Union Inc. seeks a Customer Service/Loan Specialist to originate loan applications, review files, and guide members through the loan process while educating them on credit union products.

The role emphasizes high attention to detail, strong communication, and the ability to work with diverse members. Bilingual English/Spanish preferred, on-site at a local branch.

Qualifications

• High School Diploma or GED required; 1–3 years of related experience preferred.
• Must be able to register or qualify to register with the National Mortgage Licensing System (NMLS) and maintain annual registration.
• Strong attention to detail, organization, communication, and computer skills.

Responsibilities

• Originate loan applications and review loan files for completeness.
• Maintain contact with members to ensure loan process steps are completed.
• Explain credit union products and services; assist with opening/closing shares, accounts, and related services.
• Assist with complex accounts and transactions as needed.
• Promote ancillary products and educate members on options.
• Assist members with loan payments, withdrawals, and transfers; balance daily work and document processes.
• Support members with fraud disputes and respond to inquiries promptly.
• Assist members with remote access and support branch audits as needed.

Skills

Loan origination

Customer service

Sales

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

MS Office

Job description

At SESLOC, it is the people that make the place. Rooted in academics, and locally headquartered for over 80 years, we are the credit union with the funny name. But to us, financial dreams and goals are serious business.

In this position you will perform a wide variety of financial and educational service functions in member service areas assisting in achieving assigned branch goals. Perform essential functional tasks key to the position and overall branch operations to include but is not limited to:

• Originate loan applications and review loan files to verify application is complete.


• Maintain all contact with members for consumer loans to ensure loan process steps are completed.


• Provide general information about share application process and all credit union products and services. Complete all required steps in the account opening and closing process including actively trying to retain the account. Service member needs regarding share account, trust, U.T.M.A, club accounts, business accounts, share draft, deferred compensation, IRA, and share certificates.


• Establish, convert, or assist with complex special accounts and transactions.


• Educate and promote credit union ancillary products.


• Assist members with loan payments, withdrawals via check, credit card and cash advances, and transfers. Follow all daily work documentation procedures which include check proofing and balancing daily work. Perform member account maintenance as required.


• Support members with fraud disputes and compromised memberships.


• Respond promptly to members email, telephone requests and inquiries, ensuring the highest quality member service standards.


• Assist members with remote access.


• Support branch management with monthly and quarterly audits as needed.

Education/Experience: A High School Diploma or GED and one to three years similar or related experience including time spent in preparatory positions. Position requires strong attention to detail, organization, communication, computer skills, and a passion for sales. Ability to exercise sound judgment in all situations and foster sound relationships with others. Must be registered or qualify to register with the National Mortgage Licensing System & Register as a Mortgage Loan Originator (MLO) and maintain annual registration requirements.

Bilingual (English/Spanish) preferred.

EOE

All job offers extended to final candidates at SESLOC Credit union are conditional pending the successful completion and acceptable results of background checks and signing an Arbitration Agreement as a condition of employment. Background checks include a bond check, a credit check, a criminal history check, reference checks. Signing an Arbitration Agreement is a condition of employment.