Bilingual Member Services Associate — Help Members Thrive

Hunter Super Techs - TurnPoint; Pearland (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Subsidized health insurance (health, d

Free gym membership

Basic life and AD&D

Short-term disability

Job summary

Crunch Fitness - Undefeated Tribe in Pearland, TX is hiring a Bilingual Member Services Representative who will greet members, manage front desk, assist with membership sales, and support club operations to keep the facility running smoothly.

You’ll engage Spanish and English speakers, promote group fitness and tanning programs, and help enroll new members while delivering friendly, high-energy service in a fast-paced team environment.

Qualifications

• High school diploma or GED required.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Bilingual in Spanish and English preferred.
• Strong customer service orientation.

Responsibilities

• Assist in development and fitness expertise of all Crunch team members.
• Meet new client acquisition and existing client retention targets for the club.
• Administer the CrunchOne Kickoff experience through coaching and guidance to acquire personal training clients.
• Generate personal training client leads for the team.
• Counsel members using the 4 Pillars of Fitness and align resources with KPIs.
• Provide excellent customer service by responding to inquiries within 24 hours.
• Attend required meetings/trainings for PT staff and maintain time clocks.

Skills

Bilingual English/Spanish

Customer service

Communication skills

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Pearland, TX is hiring a Bilingual Member Services Representative who will greet members, manage front desk, assist with membership sales, and support club operations to keep the facility running smoothly.

You’ll engage Spanish and English speakers, promote group fitness and tanning programs, and help enroll new members while delivering friendly, high-energy service in a fast-paced team environment.