Bilingual Medical Receptionist — Welcoming & Efficient

CenterWell Senior Primary Care; Arlington (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Holidays

Job summary

CenterWell Senior Primary Care in Arlington, TX, is seeking a Medical Receptionist to warmly greet patients, manage front desk operations, and support clinical staff onsite. You will handle scheduling, patient records, copay collection, and provide empathetic, efficient service while maintaining confidentiality.

TB screening is part of the role and a bilingual English/Spanish ability is valued. This full-time position reports to the Center Administrator and offers benefits and a team-focused

Qualifications

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Bilingual proficiency in English and Spanish - must pass proficiency exam before foreign language communication
• Convey information and maintain a positive, tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Skills

Healthcare customer service

Bilingual English/Spanish

Communication skills

MS Office

Task coordination

Empathy

Tools

EMR systems

MS Office

Job description

CenterWell Senior Primary Care in Arlington, TX, is seeking a Medical Receptionist to warmly greet patients, manage front desk operations, and support clinical staff onsite. You will handle scheduling, patient records, copay collection, and provide empathetic, efficient service while maintaining confidentiality.

TB screening is part of the role and a bilingual English/Spanish ability is valued. This full-time position reports to the Center Administrator and offers benefits and a team-focused