Bilingual Medical Receptionist - Front Desk & Scheduling

Rendr; New York (NY); On-site; USD 27,552,000 - 34,440,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k with Company Match

Paid Time Off

Paid Holidays/ Floating Holidays

Commuter Benefits

HSA/FSA/ Dependent Care

Job summary

Rendr in New York City is seeking medical receptionists to be the friendly first point of contact across Brooklyn, Manhattan, and Queens. You will warmly welcome patients, schedule appointments, collect copays, and manage paperwork with accuracy and empathy.

Ideal candidates are bilingual English/Chinese, with strong communication and organizational skills. Experience with EMR systems is preferred; you will work both independently and as part of a team in a fast-paced environment.

Qualifications

• Highschool diploma or equivalent preferred.
• Bilingual English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Responsibilities

• Greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow-up appointments.
• Process insurance information to determine eligibility and collect copays.
• Check-in patients and assist with paperwork when needed.
• Address questions on insurance benefits and escalate to Billing when needed.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and update records.
• Conduct follow-up reminder calls to patients.
• Answer phone calls and handle inquiries promptly and professionally.
• Assist distressed patients and respond to emergencies as needed.
• Handle sensitive patient data confidentially.
• Other duties as assigned by office manager.

Skills

Bilingual English/Chinese

Customer service

Communication

Attention to patient safety

Education

Highschool diploma

Tools

EMR familiarity

Job description

Rendr in New York City is seeking medical receptionists to be the friendly first point of contact across Brooklyn, Manhattan, and Queens. You will warmly welcome patients, schedule appointments, collect copays, and manage paperwork with accuracy and empathy.

Ideal candidates are bilingual English/Chinese, with strong communication and organizational skills. Experience with EMR systems is preferred; you will work both independently and as part of a team in a fast-paced environment.