Bilingual Medical Front Desk Coordinator

Rendr; New York (NY); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays

Commuter Benefits

HSA/FSA/Dependent Care

Job summary

Rendr is seeking a medical receptionist to create a welcoming first impression and deliver exceptional customer service across multiple NYC offices. You will greet patients, coordinate appointments, and handle insurance-related tasks with accuracy while maintaining confidentiality.

We value bilingual staff fluent in English and Chinese, strong communication, organizational skills, and the ability to work independently or in a team.

Qualifications

• High school diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions about insurance benefits and coverage and escalate to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and update records as needed.
• Conduct follow-up reminder calls to patients and answer phone inquiries promptly.

Skills

Bilingual English/Chinese

Customer service

Communication skills

Teamwork

Organizational skills

Independent and collaborative

Education

High school diploma

Tools

EMR system

Job description

Rendr is seeking a medical receptionist to create a welcoming first impression and deliver exceptional customer service across multiple NYC offices. You will greet patients, coordinate appointments, and handle insurance-related tasks with accuracy while maintaining confidentiality.

We value bilingual staff fluent in English and Chinese, strong communication, organizational skills, and the ability to work independently or in a team.