Bilingual Medical Receptionist/Customer Service Specialist

Palm Medical Centers; Florida; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Employee assistance program

Flexible spending account

Paid time off

Paid holidays

Job summary

Palm Medical Centers is seeking a Customer Service Specialist to be the first point of contact for patients. You will handle check-in/out, scheduling, and insurance verification in a fast-paced medical front desk environment.

Proficiency in English and Spanish is required, with experience using eCW software. A high school diploma and at least one year of medical front desk work are expected. This is an in-person, full-time role with opportunities for cross-center support.

Qualifications

• High school diploma or equivalent and at least 1 year front desk/medical office experience.
• Bilingual English/Spanish required.
• Experience with eCW medical software preferred.
• Strong communication and customer service skills.

Responsibilities

• Assist with patient check-in and check-out.
• Answer and direct phone calls promptly.
• Verify patient insurance information.
• Schedule appointments and collect accurate patient data.
• Greet patients and visitors professionally and direct them to the correct area.
• Perform basic clerical duties and maintain center directories.
• Notify transportation staff when patients are ready for pickup.
• Maintain a clean and organized waiting/reception area.
• Flexibility to work at other centers if needed.

Skills

Exceptional customer service

Phone etiquette

Computer data entry

Written and verbal communication

Attention to detail

Bilingual English/Spanish

eCW experience

Education

High School Diploma

Tools

eCW software

Job description

Overview
The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, answering phones and entails the following duties & responsibilities:

Key Duties & Responsibilities:

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Ability to retrieve phone messages and transfer calls as necessary.
• Verify patient insurance.
• Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
• Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
• Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
• Greet patients and visitors in a courteous/professional manner.
• Notify appropriate personnel of visitor arrival and directs visitor to correct area.
• Perform clerical functions.
• Maintain/update directory of all employees in the center.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance at all times.
• Ensure waiting and reception areas are kept clean and tidy.
• Flexibility to commute to other centers if needed.
• Other duties as assigned
  Required Skills/Abilities:
• Exceptional customer service and phone etiquette
• Ability to use computers to enter information
• Excellent written and verbal communication skills
• Attention to detail
• Ability to connect with patients and make them feel comfortable
• Patience and presence of mind
• eCW experience Required
  Education and Experience:
• High school diploma or equivalent, and a minimum of one year work experience in a medical front desk or receptionist capacity.
• Bilingual (English/Spanish) is required.
  Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer
• May require prolonged period of standing, walking and bending
• Ability to move/lift up to 20 pounds at times
  Job Type: Full-time

Salary: $17.00 - $19.00 per hour(negotiable based on experience)

Benefits:

• Health Insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Employee assistance program
• Flexible spending account
• Paid time off
• Paid holidays
  Schedule :
• 8-hour day shift
• Monday to Friday
  Work setting:
• In-person

Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.