Bilingual Medical Receptionist

Headlands Research, Inc.; Riverside (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in clinical research is seeking a dedicated Medical Receptionist to join their Riverside team. This role is vital for managing front desk operations and providing exceptional customer service to patients. You will be part of a friendly and collaborative culture that values growth and inclusivity, working in a dynamic environment focused on improving lives through clinical research. The ideal candidate will possess strong organizational skills, be bilingual in English and Spanish, and demonstrate a commitment to excellence. If you are passionate about making a difference in healthcare, this opportunity is perfect for you.

Benefits

Comprehensive Medical and Dental Plans

Vision Coverage

401(k) with Company Match

Paid Holidays

Paid Time Off

Friendly and Collaborative Culture

Professional Growth Opportunities

Qualifications

• Prior experience in scheduling appointments and handling phone calls is required.
• Strong computer skills and ability to learn new software systems quickly.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Manage phone calls and schedule appointments efficiently.
• Ensure the reception area is clean, organized, and welcoming.

Skills

Organizational Skills

Customer Service

Bilingual (English and Spanish)

Communication Skills

Attention to Detail

Education

High School Diploma or Equivalent

Certification in Medical Office Administration

Tools

Computer Applications

Job description

Overview

Join us in improving lives through clinical research at Headlands Research. We are committed to enhancing medical science by bringing clinical trials to underserved communities, with a focus on diversity and inclusivity. Our expanding network of next-generation clinical trial sites utilizes cutting-edge technology and exceptional support services to foster participant engagement.

The Role:We are seeking a Medical Receptionist to join our clinical research site in Riverside. This pivotal role will involve managing the front desk operations, ensuring a welcoming atmosphere for patients, and supporting the administrative tasks for the site. The ideal candidate will demonstrate strong organizational skills, proficiency in technology/computer applications, and a commitment to providing excellent customer service.

Position Type:Full TimePay Range: $18-$22/hr, based on experienceLocation:Riverside, CA (no remote opportunities)Work Schedule:Mondays through Fridays, 7:00 AM to 4:00 PM

Why Join Us?

• Friendly and Collaborative Culture:Be part of a dynamic team that values collaboration and growth.
• Professional Growth:Opportunities for advancement in a rapidly growing organization.
• Comprehensive Benefits:Enjoy a range of medical and dental plans, vision coverage, 401(k) with company match, paid holidays, paid time off, and more.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Manage phone calls and schedule appointments efficiently.
• Ensure the reception area is clean, organized, and welcoming.
• Collect patient information and maintain accurate records.
• Collaborate with clinical staff to support operational needs.
• Handle various administrative tasks as assigned.
• Manage office supplies and equipment to ensure operational compliance.
• Assist with facility-related expenses to ensure budget adherence.

Qualifications

• High school diploma or equivalent; certification in medical office administration is a plus.
• Prior experience scheduling customer/patient appointments and handling customer/patient phone calls required.
• Bilingual in english and spanish required.
• Experience within a medical practice or healthcare environment is highly desirable.
• Strong computer skills with the ability to learn new software systems quickly.
• Excellent communication (verbal and written) and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously.
• Commitment to delivering exceptional customer service.
• Reliable and trustworthy.

Become part of a team dedicated to advancing clinical research and making a difference in our communities. If you are passionate about providing outstanding service and supporting medical research, we encourage you to consider this opportunity.