Bilingual Medical Receptionist

Family First Health; Lebanon (Lebanon County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading health center is seeking a Bilingual Medical Receptionist for a full-time position in Lebanon, PA. The ideal candidate will have exceptional customer service skills and the ability to work in a demanding environment while maintaining high confidentiality standards. This position is key to ensuring a positive experience for all patients while also supporting various administrative tasks. Join a community-focused organization dedicated to accessible and compassionate healthcare.

Benefits

Accrued Paid Vacation

Accrued Paid Sick Leave

Health, Dental, and Vision Insurance plans

Short/Long Term Disability and Life Insurance

Tuition Reimbursement Opportunities

Qualifications

• High School Diploma or GED or equivalent training and experience.
• Bilingual in English/Spanish is essential.
• Strong customer service skills and knowledge of computer software.

Responsibilities

• Greets and registers patients, ensuring accurate information collection.
• Maintains confidentiality of medical information while providing customer service.
• Schedules appointments and manages provider schedules for the following day.

Skills

Bilingual in English/Spanish

Excellent customer service skills

Knowledge of computer software applications

Ability to communicate well with individuals of all backgrounds

Education

High School Diploma or GED

Tools

Microsoft Office Applications

Job description

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Description

Family First Health is seeking a Bilingual Medical Receptionist for a Full-Time position in our Lebanon location.

Description

Family First Health is seeking a Bilingual Medical Receptionist for a Full-Time position in our Lebanon location.

Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.

At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:

• providing quality, compassionate primary medical and dental care and social services to those who need it most;
• coordinating care and working with other providers to provide the full range of services our patients need;
• promoting and supporting healthy lifestyles;
• collaborating with others to improve access and break down the barriers of affordability, language and culture; and
• advocating for our patients and the medically underserved.
  
  

Essential Duties And Responsibilities

• Greets and registers patients collecting, within athenahealth, accurate demographic, insurance information, and first time Self Declare for the reduced fee program in accordance with established policies and procedures.
• Maintains confidentiality of medical information and assists patients by delivering excellent customer service while ensuring problem resolution.
• Reviews and prints provider schedules for the following day.
• Prepares for next day appointments by reviewing and arranging documents for the following: patient demographics, insurance information, necessary forms and performs pre-visit eligibility tasks.
• Schedules patient appointments within established scheduling guidelines.
• Staffs the front desk and works with other staff to ensure full coverage of all responsibilities.
• Answers telephones, routes callers, takes messages, and provides routine information to callers.
• Performs various tasks related to end of day and reconciliation of cash drawers.
• Maximizes collections at time of service to patients.
• Researches billing related questions and problems for patients, with assistance of the billing department.
• Demonstrates a working knowledge of health insurances and payer types.
• Processes and classifies documents in the clinical inbox in athenahealth.
• Schedules and reschedules appointments in the workflow dashboard in athenahealth, following established scheduling guidelines.
• Collects, sorts, and distributes mail for the offices.
• Processes forms and documents received from patients within a timely manner.
• Follows release of information process, preparing paper charts for HealthPort representatives as needed.
• Complies with all HIPAA rules and regulations.
• Documents patient complaints and incidents as necessary.
• Attends and actively participates in departmental/organizational meetings as required.
• Performs all other duties as assigned.
  
  

Knowledge/Skills/Abilities

• High School Diploma or GED, or any equivalent combination of training and experience
• Knowledge of computer software applications (Microsoft Office Applications, others)
• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Excellent customer service skills
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes
• Skill in operating office equipment
• Ability to work in, and respond to demanding environment
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
• Ability to articulate and advocate Family First Health’s mission and values
• Ability to maintain required clearances
  
  

PHYSICAL DEMANDS

Mental/Physical Requirements: Must p ossess the physical and mental abilities to perform the tasks normally associated with a Medical Receptionist position such as:

• Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion
• Constant exposure to individuals who may have disease, infection, and/or virus
• Requires correct vision and hearing to normal range
• Occasional bending, stooping, crouching, or kneeling
• Frequent standing and walking
• Frequent turning and reaching
• Possible travel between work sites, community events, suppliers and/or Outreach with exposure to weather conditions
• Frequent competing demands, frequent changes, delays, or unexpected events
  
  

Employee Benefits

• Accrued Paid Vacation per year
• Accrued Paid Sick Leave Time per year
• Personal Days
• No Weekends
• Paid Time Off on Holidays
• Health, Dental, and Vision Insurance plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
  
  

Qualifications

KNOWLEDGE/SKILLS/ABILITIES

• High School Diploma or GED, or any equivalent combination of training and experience
• Bilingual in English/Spanish
• Knowledge of computer software applications (Microsoft Office Applications, others)
• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Excellent customer service skills
• Skill in operating office equipment
• Ability to work in, and respond to demanding environment
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
  
  

PHYSICAL DEMANDS

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Medical Receptionist position such as:

• Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion
• Constant exposure to individuals who may have disease, infection, and/or virus
• Requires correct vision and hearing to normal range
• Occasional bending, stooping, crouching, or kneeling
• Frequent standing and walking
• Frequent turning and reaching
• Possible travel between work sites, community events, suppliers and/or Outreach with exposure to weather conditions
• Frequent competing demands, frequent changes, delays, or unexpected events
  
  

Corporate Compliance Responsibilities

Understands and adheres to Family First Health compliance standards as they appear in Family First Health Policies and Employee Handbook.

Maintains current knowledge of pertinent federal, state and Family First Health regulations, laws, and policies as they presently exist and as they change or are modified.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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