Bilingual Medical Phone Operator – Spanish

Indian Health Center of Santa Clara Valley, Inc.; San Jose (CA); Hybrid; USD 22,000 - 30,000; Full time

Job summary

The Indian Health Center of Santa Clara Valley, Inc. in San Jose, CA is seeking an Agency Phone Operator to handle incoming calls, direct callers, and support clinic operations.

This full-time, non-exempt role requires a high school diploma, a certificate in Office Procedures, and at least two years of experience operating high-volume phone systems; Spanish bilingualism is preferred. You will greet clients, relay messages, assist staff, and maintain confidentiality in a fast-paced medical

Qualifications

• High school diploma or equivalent.
• Certificate in Office Procedures or similar program.
• Bi-lingual in Spanish preferred.
• Excellent verbal communication skills required.
• Minimum of 2 years experience operating a high-volume phone system.
• Ability to maintain strict confidentiality.

Responsibilities

• Answers all incoming and transferred calls and directs them to the appropriate extension, delivers messages as needed, and facilitates efficient communication.
• Recognizes and responds to emergency calls in a calm manner.
• Checks and responds to voice messages at a fixed interval throughout the day.
• Greets and provides assistance to clients, staff, customers, vendors, community members, etc., in a professional manner.
• Works closely with Medical Phone Operator to ensure clear and effective communication and facilitation of patient calls.
• Translates for Spanish speaking phone callers as needed.
• Handles incoming and outgoing mail for the agency.
• General office duties including copying and faxing.
• Performs other duties as assigned.

Skills

Verbal communication

Bilingual Spanish preferred

Phone system experience

Customer service

Multitasking

Confidentiality

Education

High school diploma

Certificate in Office Procedures

Job description

The Indian Health Center of Santa Clara Valley, Inc. in San Jose, CA is seeking an Agency Phone Operator to handle incoming calls, direct callers, and support clinic operations.

This full-time, non-exempt role requires a high school diploma, a certificate in Office Procedures, and at least two years of experience operating high-volume phone systems; Spanish bilingualism is preferred. You will greet clients, relay messages, assist staff, and maintain confidentiality in a fast-paced medical