Bilingual Medical Outreach & Referral Coordinator

Make-A-Wish Foundation of the TX Gulf Coast and LA, Inc.; Stafford (TX); On-site; USD 34,000 - 48,000; Part time

Job summary

Make-A-Wish Texas Gulf Coast and Louisiana, Inc. is seeking a Medical Outreach Coordinator for a grant-funded contract position in Stafford, TX.

The role supports provider engagement, referral readiness, medical outreach activities, and intake coordination to connect medically eligible children with the wish journey. You will work under the Medical Outreach Manager, serving as a liaison among healthcare providers, hospital staff, referral partners, families, and Make-A-Wish teams.

Qualifications

• Associate degree required; bachelor’s degree in social services, healthcare administration, nonprofit management, marketing or communications.
• Minimum of two years of related experience in healthcare outreach, patient services, community engagement, healthcare administration, social services, nonprofit operations, or a comparable role.
• Experience communicating with healthcare professionals and families regarding sensitive or confidential information preferred.
• Experience coordinating events, presentations, or professional outreach activities preferred.
• Experience using Microsoft Office Suite and Salesforce preferred.

Responsibilities

• Support grant-funded medical outreach initiatives and referral readiness activities.
• Build and maintain positive relationships with physicians, nurses, social workers, child life specialists, care coordinators, and other referral partners.
• Participate in hospital outreach rounds, provider meetings, lunch-and-learn sessions, educational presentations, and outreach events.
• Assist with scheduling, coordinating, and supporting provider education activities and engagement opportunities.
• Maintain regular communication with referral sources to reinforce referral processes and eligibility awareness.
• Support development and distribution of provider education materials, referral resources, workflow guides, posters, and awareness tools.
• This role will support expansion of the referral model to additional clinics.
• Track and monitor referrals associated with grant-supported outreach activities.
• Support coordination between healthcare providers and Make-A-Wish intake teams.
• Assist in identifying referral barriers and elevate concerns to the Bilingual Wish Manager.
• Support efforts to improve provider-to-intake handoff processes and referral consistency.
• Provide bilingual outreach support to Spanish-speaking families and healthcare partners, when applicable.
• Assist families in understanding the Make-A-Wish process and next steps following referral submission.
• Support families and the medical team with completing all aspects of the referral process.
• Support development and distribution of culturally responsive outreach and educational materials.
• Promote equitable access to referral information and intake support for diverse communities.
• Participate in initiatives designed to reduce communication barriers and improve family engagement.
• Document provider feedback, listening session notes, workflow challenges, and operational learnings.
• Support reporting related to grant performance and referral growth initiatives.
• Identify opportunities for process improvement and communicate recommendations to leadership.

Skills

Customer service

Communication

Organization

Time management

Team collaboration

Education

Associate degree

Bachelor’s degree in social services / healthcare administration / nonprofit management / marketing or communications

Tools

Microsoft Office Suite

Salesforce

Job description

Make-A-Wish Texas Gulf Coast and Louisiana, Inc. is seeking a Medical Outreach Coordinator for a grant-funded contract position in Stafford, TX.

The role supports provider engagement, referral readiness, medical outreach activities, and intake coordination to connect medically eligible children with the wish journey. You will work under the Medical Outreach Manager, serving as a liaison among healthcare providers, hospital staff, referral partners, families, and Make-A-Wish teams.