Bilingual Medical Office Manager - Multi-Location Ops

SFP Health Group; Jacksonville (FL); On-site; USD 43,000 - 55,000; Full time

Job summary

SFP Health Group in Jacksonville, FL is seeking a Bilingual Medical Office Manager to oversee daily clinic operations across multiple locations, including Westside and University. The role leads administrative staff, manages schedules, and supports senior management while ensuring compliance and efficiency.

The Office Manager will handle policies, budgeting, and coordination with departments to maintain a productive, organized work environment.

Qualifications

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and able to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Expert in computer literacy in electronic health record.
• Ability to react calmly and effectively in emergency situations.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.
• Bilingual in English/Spanish preferred but not required.

Responsibilities

• Oversee and manage daily office operations to ensure efficiency and productivity.
• Enforce office policies and procedures.
• Maintain office equipment and supplies, stocked and functional.
• Supervise and support administrative staff, including hiring, training, and evaluations.
• Delegate tasks to ensure balanced workload.
• Foster a positive and collaborative office culture.
• Provide administrative support to senior management, including scheduling meetings and handling correspondence.
• Prepare and edit documents, reports, and presentations.
• Oversee providers’ patient schedules in the EMR system.
• Ensure appointments are scheduled properly and error-free.
• Handle correspondence, complaints, and inquiries from clients and stakeholders.
• Coordinate and manage payroll processes with Finance for accuracy.

Skills

Strong customer service

Written and verbal communication

Teamwork oriented

Organizational skills

Medical terminology

ICD-10 coding knowledge

CPT coding knowledge

EMR/electronic health record literacy

Calm, emergency response

Follow-through on tasks

English/Spanish bilingual (preferred)

Education

High school diploma or GED

Job description

SFP Health Group in Jacksonville, FL is seeking a Bilingual Medical Office Manager to oversee daily clinic operations across multiple locations, including Westside and University. The role leads administrative staff, manages schedules, and supports senior management while ensuring compliance and efficiency.

The Office Manager will handle policies, budgeting, and coordination with departments to maintain a productive, organized work environment.