(1506) Customer Service Representative

Bluebonnet Trails Community Services; Round Rock (TX); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Leave accruals

Bilingual differential

Career ladder

Job summary

Bluebonnet Trails Community Services in Round Rock, TX, is seeking a Customer Service Representative to provide administrative support across health clinics, assist with data entry, scheduling, and billing processes.

The role offers on-site work with a competitive hourly salary of $17.30–$21.55 and a comprehensive benefits package. Strong communication skills and experience in medical office settings are preferred; bilingual candidates are encouraged to apply.

Qualifications

• Minimum of a high school diploma or GED.
• Experience working with persons with disabilities is preferred.
• Experience in a medical office setting is desired.
• Strong attendance history and reliable transportation.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Schedule appointments and provide quality customer service to patients and staff.
• Assist with insurance verification and determine patient financial responsibility.
• Obtain authorizations from insurers for required services and follow up on balances.
• Work with Benefits Specialists to coordinate patient support.
• Perform data entry, scanning, and other clerical tasks as assigned.

Skills

Customer service

Data entry

Scheduling appointments

Communication

Bilingual (English/Spanish)

Driver's license

Education

High school diploma or GED

Some college / associate’s degree

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Job Description

The customer service representative (CSR) provides administrative support and assistance to integrated behavioral health, medical, and dental clinics and works in collaboration with clerical support staff for the Federally Qualified Health Center of South-Central Texas.

Job Description

The customer service representative (CSR) provides administrative support and assistance to integrated behavioral health, medical, and dental clinics and works in collaboration with clerical support staff for the Federally Qualified Health Center of South-Central Texas.

The CSR provides clerical support and assistance with special projects as assigned by the Center Director or Office Manager to include receptionist duties, data entry, running electronic health record reports, copying and collation materials, typing, mailing correspondence, maintaining office equipment and vehicles, maintaining preassembled staffing packets, ordering supplies, filing clinical records and purchase requisitions as requested.

The CSR assists persons in services by scheduling appointments and providing quality customer service to direct person and appropriate staff members and meets with individuals in services to perform initial and annual financial review/addendum, update demographic information in the electronic chart, and scanning documents and other information into the individual’s electronic chart. The CSR gathers necessary documentation, provides insurance verification for scheduled clinic appointments, determines and notates expected individual responsibility for scheduled visit based on insurance and financial ability to pay. The CSR assists with obtaining authorization from insurance companies for required services and provides responses to account for specific concerns from individuals about balances. The CSR follows up on past due balances and develops an agreement to pay according to center policy. The CSR identifies and schedules individuals with Benefits Specialists.

The CSR also works with a team of business support staff to ensure an effective and efficient work environment.

Location: Round Rock, TX

Hourly Salary Range: $17.30 – $21.55

Differential Detail

• $.75/hour – Bilingual
• $.50/hour – Williamson County
• $1.00/hour – 2 year tenure with BTCS
• $1.00/hour – Career ladder specialty
• $1.00/hour – 2 previous experience in a similar role

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

including our excellent benefits package and generous leave accruals!

City

Round Rock, TX

County

Williamson County

Minimum Qualifications

High school diploma or GED.

Experience Working With Persons With Disabilities

Strong computer and communication skills.

Experience in a medical office setting.

Demonstration of successful work experience regarding regular and timely attendance.

Must have a valid Texas driver’s license and maintain approved driver’s status throughout employment.

Preferred Qualifications

Preferred AND required education, experience, job knowledge, skills and abilities helpful in the performance of this position, as indicated below:

• Some college (1-2 years) or associate’s degree.
• Experience of having financial discussions with clients regarding treatment costs.
• Bilingual.

Salary Amount$35,984.00 - $44,824.00/year

Closing DateOpen until filled