Bilingual Medical Front Desk Specialist

El Paso Center for Diabetes; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Job summary

El Paso Center for Diabetes is seeking a full-time Front Desk Receptionist to greet patients, manage appointments, verify insurance, collect payments, and maintain patient records. The role supports clinicians by ensuring a welcoming, organized clinical environment and efficient front desk operations.

The candidate should be bilingual (English/Spanish), possess a high school diploma or GED, and have experience with medical reception, insurance processes, and EHR systems.

Qualifications

• Bilingual in English and Spanish is required.
• High school diploma or GED is required.
• Associate degree or administrative training preferred.
• Experience as a medical receptionist is preferred.
• Knowledge of medical insurance processes and terminology.
• Experience using electronic health record (EHR) systems.
• Proficiency in Microsoft Word and Outlook.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Welcome patients and visitors in a professional, courteous manner.
• Verify and update patient demographic and insurance information accurately.
• Maintain smooth clinic flow by communicating patient status to the team.
• Schedule, confirm, and manage patient appointments using the scheduling system.
• Answer calls, route messages, and provide accurate information.
• Explain insurance benefits, co-pays, and payment policies to patients.
• Collect co-pays and outstanding balances at check-in.
• Upload laboratory results to the patient portal.
• Perform administrative tasks and maintain office supplies.
• Ensure the front desk area remains clean and organized.

Skills

Bilingual in English and Spanish

Strong organizational skills

Education

High school diploma or GED

Associate degree or administrative training preferred

Tools

Microsoft Word

Outlook

Job description

El Paso Center for Diabetes is seeking a full-time Front Desk Receptionist to greet patients, manage appointments, verify insurance, collect payments, and maintain patient records. The role supports clinicians by ensuring a welcoming, organized clinical environment and efficient front desk operations.

The candidate should be bilingual (English/Spanish), possess a high school diploma or GED, and have experience with medical reception, insurance processes, and EHR systems.