Front Desk Receptionist

El Paso Center for Diabetes; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Job summary

El Paso Center for Diabetes is seeking a full-time Front Desk Receptionist to greet patients, manage appointments, verify insurance, collect payments, and maintain patient records. The role supports clinicians by ensuring a welcoming, organized clinical environment and efficient front desk operations.

The candidate should be bilingual (English/Spanish), possess a high school diploma or GED, and have experience with medical reception, insurance processes, and EHR systems.

Qualifications

• Bilingual in English and Spanish is required.
• High school diploma or GED is required.
• Associate degree or administrative training preferred.
• Experience as a medical receptionist is preferred.
• Knowledge of medical insurance processes and terminology.
• Experience using electronic health record (EHR) systems.
• Proficiency in Microsoft Word and Outlook.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Welcome patients and visitors in a professional, courteous manner.
• Verify and update patient demographic and insurance information accurately.
• Maintain smooth clinic flow by communicating patient status to the team.
• Schedule, confirm, and manage patient appointments using the scheduling system.
• Answer calls, route messages, and provide accurate information.
• Explain insurance benefits, co-pays, and payment policies to patients.
• Collect co-pays and outstanding balances at check-in.
• Upload laboratory results to the patient portal.
• Perform administrative tasks and maintain office supplies.
• Ensure the front desk area remains clean and organized.

Skills

Bilingual in English and Spanish

Strong organizational skills

Education

High school diploma or GED

Associate degree or administrative training preferred

Tools

Microsoft Word

Outlook

Job description

Organization: El Paso Center for Diabetes

Status: Full-Time

Work Setting: Medical Office

Position Summary

The Front Desk Receptionist serves as the first point of contact for patients, visitors, and staff at the El Paso Center for Diabetes. This position plays a critical role in creating a welcoming, organized, and efficient clinical environment. The receptionist supports patients and providers by managing front desk operations, scheduling appointments, verifying insurance information, collecting payments, and maintaining accurate patient records.

Essential Duties & Responsibilities

• Welcome patients and visitors in a professional, courteous, and compassionate manner.
• Verify and update patient demographic and insurance information accurately.
• Maintain smooth clinic flow by communicating patient status to appropriate team members.
• Provide exceptional customer service while addressing patient needs, questions, and concerns.
• Schedule, confirm, and manage patient appointments using the electronic scheduling system.
• Answer incoming phone calls, route calls appropriately, and take accurate messages.
• Verify insurance coverage in coordination with the billing department.
• Explain insurance benefits, co-pays, and payment policies to patients.
• Collect co-payments and outstanding balances at patient check-in.
• Upload laboratory results to the patient portal.
• Manage incoming documents through the fax server.
• Provide general information to patients regarding Center services and procedures.
• Perform administrative tasks including filing, processing forms, and maintaining office supplies.
• Ensure the front desk area remains clean, organized, and professional.
• Effectively multitask, prioritize responsibilities, and manage time efficiently.
• Identify and address patient concerns or complaints, escalating issues when appropriate.
• Perform other duties as assigned.

Qualifications & Education Requirements

• Bilingual in English and Spanish (required).
• High school diploma or GED required.
• Associate degree or administrative training preferred.
• Previous experience as a medical receptionist preferred.
• Knowledge of medical insurance processes and terminology.
• Experience using electronic health record (EHR) systems.
• Proficiency in Microsoft Word and Outlook.
• Strong organizational skills and ability to manage multiple priorities.

Work Schedule

• Full-time position (40 hours per week).
• Monday–Friday, 8:00 a.m.–5:00 p.m. (Lunch: 1:00 p.m.–2:00 p.m.).
• Alternating Wednesdays: 12:00 p.m.–9:00 p.m.
• Flexibility required, including occasional evenings and weekends.

Professional Standards

• Demonstrate professionalism, reliability, and strong communication skills.
• Adhere to all policies, procedures, and expectations outlined in the employee handbook.

Physical Requirements

• Ability to lift up to 50 pounds as needed.
• Ability to sit or stand for extended periods.
• Frequent computer use with repetitive motion.
• Occasional bending, stooping, and standing.

Benefits

Available upon successful completion of 90 days

• Health insurance
• Paid Time Off (PTO): 40 hours

Contact Information

Address: 8700 Montana

El Paso, Texas 79925

Phone: [phone]

Fax: [phone]

Website: www.epdiabetes.org

Front Desk Receptionist

Organization: El Paso Center for Diabetes

Status: Full-Time

Work Setting: Medical Office

Position Summary

The Front Desk Receptionist serves as the first point of contact for patients, visitors, and staff at the El Paso Center for Diabetes. This position plays a critical role in creating a welcoming, organized, and efficient clinical environment. The receptionist supports patients and providers by managing front desk operations, scheduling appointments, verifying insurance information, collecting payments, and maintaining accurate patient records.

Essential Duties & Responsibilities

• Welcome patients and visitors in a professional, courteous, and compassionate manner.
• Verify and update patient demographic and insurance information accurately.
• Maintain smooth clinic flow by communicating patient status to appropriate team members.
• Provide exceptional customer service while addressing patient needs, questions, and concerns.
• Schedule, confirm, and manage patient appointments using the electronic scheduling system.
• Answer incoming phone calls, route calls appropriately, and take accurate messages.
• Verify insurance coverage in coordination with the billing department.
• Explain insurance benefits, co-pays, and payment policies to patients.
• Collect co-payments and outstanding balances at patient check-in.
• Upload laboratory results to the patient portal.
• Manage incoming documents through the fax server.
• Provide general information to patients regarding Center services and procedures.
• Perform administrative tasks including filing, processing forms, and maintaining office supplies.
• Ensure the front desk area remains clean, organized, and professional.
• Effectively multitask, prioritize responsibilities, and manage time efficiently.
• Identify and address patient concerns or complaints, escalating issues when appropriate.
• Perform other duties as assigned.

Qualifications & Education Requirements

• Bilingual in English and Spanish (required).
• High school diploma or GED required.
• Associate degree or administrative training preferred.
• Previous experience as a medical receptionist preferred.
• Knowledge of medical insurance processes and terminology.
• Experience using electronic health record (EHR) systems.
• Proficiency in Microsoft Word and Outlook.
• Strong organizational skills and ability to manage multiple priorities.

Work Schedule

• Full-time position (40 hours per week).
• Monday–Friday, 8:00 a.m.–5:00 p.m. (Lunch: 1:00 p.m.–2:00 p.m.).
• Alternating Wednesdays: 12:00 p.m.–9:00 p.m.
• Flexibility required, including occasional evenings and weekends.

Professional Standards

• Demonstrate professionalism, reliability, and strong communication skills.
• Adhere to all policies, procedures, and expectations outlined in the employee handbook.

Physical Requirements

• Ability to lift up to 50 pounds as needed.
• Ability to sit or stand for extended periods.
• Frequent computer use with repetitive motion.
• Occasional bending, stooping, and standing.

Benefits

Available upon successful completion of 90 days

• Health insurance
• Paid Time Off (PTO): 40 hours

Contact Information

Address: 8700 Montana

El Paso, Texas 79925

Phone: [phone]

Fax: [phone]

Website: www.epdiabetes.org