Bilingual Medical Front Desk Coordinator - Patient Experience

Totalrehabgroup; Los Angeles (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Professional development opportunities

Employee training

Free parking

Job summary

Phoenix Physical Therapy, part of Total Rehab Group, seeks a bilingual Medical Front Desk Coordinator for our Koreatown clinic in Los Angeles. You will be the clinic's operational heartbeat, coordinating patient flow, supporting clinicians, and communicating with attorneys, insurers, and patients in English and Spanish.

The role emphasizes delivering exceptional patient experiences, organizing daily operations, and contributing to a welcoming, efficient front office.

Qualifications

• Bilingual ability in English and Spanish is essential for daily patient interactions.
• High school diploma or equivalent is required.
• At least 1 year of customer service or administrative experience is needed.
• Excellent communication and interpersonal skills are crucial for patient care.
• Strong organizational skills with attention to detail are required.
• Ability to multitask in a fast-paced medical setting.
• Professional appearance and positive attitude are important.
• Strong computer skills and quick learning of new software are essential.

Responsibilities

• Greet patients warmly and provide exceptional customer service.
• Communicate with patients in English and Spanish.
• Answer phones and respond to patient inquiries.
• Schedule, confirm, and manage appointments.
• Register new patients and enter demographic/insurance data.
• Verify benefits and maintain patient records.
• Collect co-pays and handle paperwork.
• Coordinate with attorneys, adjusters, and medical offices as needed.
• Assist with medical records requests and admin documentation.
• Monitor schedules to maximize clinic efficiency.
• Support clinicians with daily administrative tasks.
• Maintain a clean, organized front desk environment.
• Create a positive patient experience from check-in to check-out.

Skills

Bilingual English/Spanish

Customer service

Administrative skills

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Phoenix Physical Therapy, part of Total Rehab Group, seeks a bilingual Medical Front Desk Coordinator for our Koreatown clinic in Los Angeles. You will be the clinic's operational heartbeat, coordinating patient flow, supporting clinicians, and communicating with attorneys, insurers, and patients in English and Spanish.

The role emphasizes delivering exceptional patient experiences, organizing daily operations, and contributing to a welcoming, efficient front office.