Bilingual Medical Call Center Representative - Northwest Austin

OrthoLoneStar; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Une entreprise de pratique médicale à Austin recherche un Représentant Bilingue de Centre d'Appels Médicaux. Ce poste inclut la gestion des rendez-vous des patients, une collaboration étroite avec les médecins et le personnel, et exige des compétences en communication efficaces ainsi que la capacité de travailler dans un environnement rapide. Le candidat idéal a un diplôme de lycée et une expérience dans un cadre médical.

Qualifications

• Diplôme de lycée requis.
• Expérience en cabinet médical souhaitée.
• Compétences en communication efficaces et bilinguisme en espagnol.

Responsibilities

• Programmer et reprogrammer des rendez-vous pour les patients.
• Collaborer avec les médecins et le personnel pour assurer la qualité des soins.
• Répondre aux appels entrants et gérer les messages.

Skills

Bilingual in Spanish

Attention to detail

Effective communication skills

Ability to work in a fast-paced environment

Knowledge of medical and insurance terminology

Education

High School diploma

Tools

Outlook

Microsoft Office

Job description

Bilingual Medical Call Center Representative - Northwest Austin

Join to apply for the Bilingual Medical Call Center Representative - Northwest Austin role at OrthoLoneStar.

This range is provided by OrthoLoneStar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $21.00/hr

GENERAL JOB DESCRIPTION

Schedule new and follow-up patient appointments in the computer system. Complete patient registration for new accounts and update existing accounts. Perform clerical duties involved in maintaining patient medical records according to policies and procedures.

Essential Functions

• Schedule and reschedule patient appointments, adhering to insurance rules and physician guidelines.
• Collaborate with physicians and staff to ensure quality patient care.
• Record new patient demographics and update existing accounts in Athena.
• Answer inbound calls, redirect as needed.
• Create EMR entries for cancellations.
• Cancel appointments as directed.
• Complete scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails and follow up with patients.
• Confirm appointments.
• Audit physician schedules for discrepancies.
• Process online appointment scheduling.
• Perform other duties as assigned.

Qualifications

Education

• High School diploma

Experience

• Experience in a medical office setting
• Proficient in Outlook, Microsoft Office, and related applications

Licensure

N/A

Special Skills

• Bilingual in Spanish
• Knowledge of medical and insurance terminology
• Attention to detail
• Effective communication skills
• Ability to work in a fast-paced environment

Physical Demands

• Visual acuity to read and interpret written material
• Full range of motion and eye-hand coordination

Environmental Conditions

• Handle multiple tasks simultaneously, teamwork
• No exposure to chemicals, fumes, odors, or dust

Additional Details

• Entry level
• Full-time employment
• Job function: Other
• Industry: Medical Practices

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